Skip to main content
New Participant
July 4, 2021
Question

Adobe Acrobat XI crashes after few seconds

  • July 4, 2021
  • 2 replies
  • 2283 views

I tried to use the links posted on this forum but none of them works.

 

This topic has been closed for replies.

2 replies

try67
Brainiac
July 4, 2021

What's the exact version number of the application? What's your OS version?

 

Acrobat XI is an old and unsupported version, and is getting less and less compatible with Windows 10 with each new update of the latter. To increase the chances of it to work properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

(Note you can't open this link in most browsers. You must use a dedicated FTP client)

 

If you're trying to install it on a new Mac computer it's a lost cause. It can't run on it.

 

ls_rbls
Brainiac
July 4, 2021

++Adding to try67's guidance, FTP site opens with no problem in Internet Explorer 11.

try67
Brainiac
July 5, 2021

That's good to know, although that's probably the only thing IE is good for at the moment...

ls_rbls
Brainiac
July 4, 2021

Is this happening in a MS Windows 10 computer?