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C
chrisl10279878
Participant
June 13, 2018

Just installed the update 11.0.23

Now every time I click my Stamps Drop Down Window the program Fails and Crashes without any errors messages.

Please advise. 

Smokydbeer
SmokydbeerAuthor
Participant
August 11, 2017

OS - MS Windows 10

1- Reboot the machine, launch Acrobat again and see if that helps.

I tried Rebooting - No Change

2- If it doesn't, try running Acrobat as an administrator

II tried as Administrator - No Change

3- If step 2 doesn't work, "Run this program in compatibility mode for" and select Windows 7

I tried compatibility mode- No Change

Could you let us know if Acrobat crashes when you try to launch application or when opening a pdf in the application?

The application opens then approximately 4-5 seconds later crashes. This occurs regardless of whether it is launched as an application directly or opening a pdf file.

I did a complete reinstall earlier today from the original installation files. It worked fine. Then upgraded to current version. It appeared to work fine until it asked whether I wanted to join the "Improvement Program." After that it went right back to crashing.

Adorobat
Adorobat
Participating Frequently
August 16, 2017

Hi Ericg,

Would it be possible if you can share the screenshot of the screen with us when you are getting the pop-up?

You  may refer to the steps given in this link for the same: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Shivam

L
lindaf55616753
Participant
September 29, 2017

I am having a similar problem with Acrobat XI, version 11.0.22. This happened several times, so I used the software's repair option. When I reopened the file I was working on, text (letters out of words) had disappeared on all pages that I had not edited. I just posted a query a few minutes ago, and found this when entering the 'tags' for my post.

    T
    titan49er
    Participant
    August 11, 2017

    I'm having the same problem. I'm running macOS 10.12.6. Reboot didn't work. Acrobat doesn't stay open for more than a few minutes.

    Adorobat
    Adorobat
    Participating Frequently
    August 11, 2017

    Hi Ericg,

    As per the issue description mentioned above, after updating to 11.0.21, Acrobat XI is crashing every time you try to launch the application, is that correct?

    Could you please try the following troubleshooting steps:

    1- Reboot the machine, launch Acrobat again and see if that helps.

    2- If it doesn't, try running Acrobat as an administrator (assuming you have Windows OS installed on the machine)- locate Acrobat's shortcut on the desktop >right-click > Run as administrator

    3- If step 2 doesn't work, under Acrobat's shortcut > right-click > Properties > Compatibility tab > check the box "Run this program in compatibility mode for" and select Windows 7 from the drop-down options.  Click Apply > OK > relaunch Acrobat.

    Could you let us know if Acrobat crashes when you try to launch application or when opening a pdf in the application?

    Which operating system is installed on the machine?

    Let us know how it goes.

    Shivam

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