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andrewl93283622
andrewl93283622
Participant
January 9, 2017
Answered

Adobe Acrobat XI Pro Installation Problem

  • January 9, 2017
  • 2 replies
  • 2726 views

I am trying to install Adobe Acrobat XI Pro onto a Windows 10 laptop. The installation almost completes and then backs out with an installation error. I have tried installing with my antivirus disabled and get the same result. I have tried installing from both the CD and the downloaded image, the same result. I tried installing the same software on my wife's computer (who doesn't need it) and the installation went flawlessly.

I did have Acrobat previously installed, but had an issue and had to uninstall and reinstall.

I do not know what to try next.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi andrewl93283622,

Sorry for the delay in response.

Please run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.

Then try to install application from here: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes.

Regards,

Meenakshi

2 replies

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
January 18, 2017

Hi andrewl93283622,

Sorry for the delay in response.

Please run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.

Then try to install application from here: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes.

Regards,

Meenakshi

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
January 9, 2017

Moving to Installing, Updating, & Subscribing to Acrobat​

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