Participant

Answered

Adobe Acrobat XI Pro

Forum|Forum|2 years ago
November 21, 2023
4 replies
76640 views

Good day,

I purchased Adobe Acrobat XI Pro from you a few years back and I’ve recently replaced my PC and tried to install Acrobat XI Pro, but it gives me an error saying that the license has been revoked.

I deleted the program from my old PC because I thought that it would be too many devices using the same product with the same serial number. I have it on one other device and I understand that I can use it on two devices – just not at the same time – which is how I have always used Acrobat XI Pro since I purchased it without any problems.

Please help me sort this out.

Thank you.

Correct answer lisae73540998

Hi!

This is an update on my original post. It appears that Adobe Acrobat Pro XI is not compatible with Windows 11. The only way forward was to subscribe to Adobe Acrobat, which I've done. I'm still going to activate it on my PC and hopefully everything will work smoothly from now on.

Thank you for your help!

Have a great day!

R

RivendellH

Participant

I am determined not to incure anymore monthly fees. There are way too many and I deactivating them. My laptop, where I had installed my Pro 11, has died. (Yes, I bought it directly from

Adobe) (New laptop is Windows11) I don't have the serial number. I'm OK with purchasing another version of Acrobat but I am NOT paying a monthly fee. Is there a version of Acrobat, I can purchase, that doesn't have a monthly fee?

kglad

Community Expert

yes, but you'll need to save your serial number.

L

lisae73540998Correct answer

Participating Frequently

Hi!

This is an update on my original post. It appears that Adobe Acrobat Pro XI is not compatible with Windows 11. The only way forward was to subscribe to Adobe Acrobat, which I've done. I'm still going to activate it on my PC and hopefully everything will work smoothly from now on.

Thank you for your help!

Have a great day!

jane-e

Community Expert

Thank you for the update, @lisae73540998 — I've marked your answer correct.

Jane

kglad

Community Expert

if you purchased acrobat xi pro from a non-authorized vendor, you probably were scammed (esp if you paid an obviously low price), http://adobedealreg.force.com/PartnerSearch?lang=en

L

lisae73540998

Participating Frequently

I purchased it from Adobe directly.

Abambo

Community Expert

I purchased it from Adobe directly.

By @lisae73540998

That's the best option in your case. Check in your account, if the serial is not stored in that account. https://account.adobe.com

Now, it still could be that you serial number has been used on more than 2 computers, or that it got traded on the black market.

ABAMBO | Hard- and Software Engineer | Photographer

jane-e

Community Expert

@Lisa33758504u3e6

We cannot see your account information on the public forum. You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to Acrobat for you.

~ Jane

L

Lisa33758504u3e6Author

Participant

Hi Jane,

Thank you for your reply.

I typed "agent" in the chat window and answered all the questions after that but was informed that they can't assist because Acrobat XI Pro is no longer supported. I was hoping someone here has had the same problem and could help....

Abambo

Community Expert

That's unfortunately the standard answer. In general, however, Adobe still gives limited support with activation problems, as long as the activation servers are online. Try again.

Sorry, that's all we can do for you.

ABAMBO | Hard- and Software Engineer | Photographer

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