Adobe acrobat

Question

i payed for a plan on the adobe website and i went to go use it, but when i did it is trying to make me pay again ive sign in and out to see if that was the problem, but still is wanting me to pay again. need help!

AkanchhaS8194121 · Answer

Hi,

We have looked into your Adobe account using the email address used to register here ( on Community). There's no subscription found under it.

In such scenario what are the possibilities:

1- You have used a different email address to make the purchase and signed in into the application with another one.

Figure out the other email and Sign In using that email

2- The order wasn't placed successfully. We can confirm this for you, only if you can share (via Private message) the Order number or other possible email.

Let us know what you have found.

Thanks,

Akanchha

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