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Answered

Adobe Acropro Subs

Forum|Forum|4 years ago
April 6, 2021
16 replies
53622 views

Hello,

I am facing the problem with subscription to Adobe Acropro Subs. Actually I dont know how I have got subscribed to this "service", since I was just kooking for standard Adobe applications. Actually my standard support by Adobe has finished and I have no services in my plans right now, but I am still receiveing the bills for Adobe Acropro Subs and I am not able to cancel it. What shoul I do? Is it a fraud?

Please, advice.

Lubos Lesay

Activation

Correct answer thatsmauri

Hi Lubos,

please note that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon on the right hand side to initiate a Chat.

It could be that you once started a trial of Acrobat Pro, which then automatically converted into a paid subscription after the trial ran out. Go to Plans in your Adobe Account and see if there is any Acrobat Pro-related subscription. If not, could it be that you maybe tried it out with a different Adobe ID in the past?

Best Regards,
Maurice

Show previous replies

M

Matthew de San Francisco

Participant

Thanks. We're also facing an unexpected charge on our credit card from

ADOBE ACROPRO SUBS ASAGGART. Your chat log is the best!

L

leveegal

Participant

I am on with Adobe Chat help right now and they are doing exactly what the users/clients down below are talking about. The bot ignored my instructions. Passed me to a person named Charu who as soon as I reiterated I wanted to cancel, told me they were transfering me to Kevin so he could discuss other products.

Kevin did come through, although it was a difficult and multi-stepped process.

L

leveegal

Participant

Today 10:49 AM

I did not order Adobe Acrobat Pro the app. I already have an Adobe Photography account. You have charged me for 3 months of services I did not order. I looked at the app and it could not do what was needed. There are many complaints about this listed that there is no notification that you are implementing and billing for an app. I had to discover it on my credit card!

Hi XXXXX, I'm the Adobe Virtual Assistant. How can I help you?

I can share your recent billing history and upcoming charges. Would you like this information?

Yes

No

---

I'm still learning. Could you describe the issue differently or tell me your goal?

----

I need you to credit the charges for the Adobe Acrobat Pro app which I did not order

----

To confirm, I can share your recent billing history and upcoming charges. Would you like this information?

Yes

No

Yes

----

Here are the details linked to: xxxxxx @ gmail.com

Phtoshp Lightrm Bndl (active) Acrobat Pro (active) Photography plan (20GB) (active)

Jun 10, 2023 Monthly Subscription Fee Acrobat Pro 21.88USD May 28, 2023 Monthly Subscription Fee Photography plan (20GB) 10.99USD May 10, 2023 Monthly Subscription Fee Acrobat Pro 21.88USD

Upcoming charge: Jul 10, 2023 Monthly Subscription Fee 21.88USD

See your full billing history at adobe com / go / transactions

Did that help?

Yes

No

----

No

----

Let's find another way to get you the help you need. How would you like to proceed?

Chat with an agent

Start over

I'm done, thanks

----

Chat with an agent

----

Ok. I'll connect you to an agent who can pick up where we've left off.

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

You are now connected to Charu, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

-----

CANCEL the ADOBE PRO APP THAT I DID NOT ORDER

OMG these chat bots are terrible

I am keeping my Adobe Photography plan. That is the only plan that I have. The Adobe pro app does/did not do what I needed. I look at your offerings occasionally but I did not order/want this Pro plan.

----

Charu

Hello Xxxxx, I'd be happy to help you today, let me first pull up your account information and access your details.

----

Hello Charu. Thank god, not a bot

----

Charu

May I know do you want to cancel the plan?

Let me transfer you to a specialist who can help. They can also offer you exclusive deals to help you save big, if you choose to stay.

------

Yes, I didn't order it. NO!!!

----

Charu

Connecting you with a specialist as soon as possible.

Charu has left the conversation.

----

Charu has left the conversation.

----

Kevin

You are now connected to Kevin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

----

No, I am canceling that plan and I want a refund. It is not anything that I wanted or ordered

----

Kevin

Hi, you've been transferred to me, let me first pull up your account information and access your details.

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OMG what is wrong

I go through a Bot, then a person who tries to sell me a plan

or tells me you are going to sell me a plan

My account and the billings is arleady on this thread

The bot got it

Kevin, If you are not able to help me, then put me back with someone who can

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10:57 AM

Kevin

Give me a moment while I find a solution for you. Thanks for your patience.

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I just need it canceled. That's it.

This is talked about in your forums. That people can't figure out how this app is being charged on their accounts, and when they try and stop it, get a refund, just cancel it, that the customer service just keeps talking about "another solution" and tries to sell them something else, and some did not get their cancellations honored and had to cancel their cards.

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Kevin

Thank you for your patience, Jamie. I see you have an active subscription for Adobe Acrobat Pro on an Annual Contract / Monthly Payment plan on the account. May I know why you wish to cancel your subscription?

-----

Don't let this be the case today. I'm too broke and tired. We haven't had a roof since Hurricane Ida. It's just too much

NO I DO NOT. I have the Adobe Photography plan for $10.99 a month, which is all I can afford

Please you are being very polite and I appreciate it. Please just put I can't afford it right now and I don't even remember ordering something that would cost so much. It doesn't make any sense.

Just cancel it and verify it for me so I don't have to fight with my credit card or cancel it and get a replacement.

I feel like everything is so predatory right now

And sucks up all my time to keep going over bills and charges that we don't even recognize

---

Kevin

Jamie, I see that the plan was purchased as a trial on 03 Apr 2023 and after the 7 days of trial, it got auto-activated.

I understand that you wish to cancel the subscription. However, I have an option for you that will help you save money with full access.

Instead of canceling the plan, I see that there is a 3 free months extension offer on your subscription that you can avail of.

I can add those to your subscription allowing you time to explore the software and you wouldn't have to pay for the next 3 months.

How does that sound to you?

----

Kevin, No, there's nothing that we can take on now at all. There's no money saving - I'm getting taken for over $60 when you "cancel" what was a trial that I likely canceled then because it didn't work because I would not have bought something for $21.88

Just cancel it. Take my money. Just cancel it and confirm so I can go back to work

I WANT YOU TO CANCEL THE Adobe Acrobat Pro plan. I DO NOT HAVE AN ANNUAL CONTRACT!! I did NOT sign up for this. CANCEL THIS "AUTO ACTIVATION"

There is a reason this is front and center with Senator Warren and other politicians and consumer groups.

----

11:09 AM

Kevin

I understand, Jamie. This is to confirm that I have canceled the subscription for you. You will receive the cancellation confirmation email shortly. Also, I have processed the refund for the amount of USD 65.64. You will receive the amount to your registered medium in the next 5-7 business days

Is there anything else I can help you with?

-----

Thank you, Kevin. I know you have to work and pay the bills too

I appreciate you taking care of this. I wish it wasn't this hard, for me or for you.

I will look for the email today.

----

11:11 AM

Kevin

You are most welcome. You made my day with your kind remarks. Would there be anything else?

----

No, unless you want to go argue with my roofers and insurance company for me lol Here's hoping for a better week. Take care

Sent 11:13 AM

R

ROMITA307207159pft

Participant

I am having the same issue

I am wo during if this is a scam

I don't know how to cancel this subscription

Please help

G

Gloria29753276v5t7

Participant

There are ways to unsubscribe, but be careful. Adobe tries to get you to sign up for even more expensive alternatives. I thought I had completed "cancel" twice, but it was still there in my account. The 3rd time I successfully canceled--I think. I have been charged for over a year! I think this is fraudulent on Adobe's part!

T

Test Screen Name

Legend

You will need to contact Adobe, but here is some extra info which may help you in the conversation with them.

ACROPRO is Acrobat Pro, a standard Adobe app. It is not really a service, it is an app.

If you subscribe, it will renew forever until you cancel.

If you take a trial it will subscribe unless you cancel.

If you have a subscription it will show in your Adobe account. Look under "Plans".

If you do not have a subscription, then there may be a fraud by someone who stole your card details.

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @17309390, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

thatsmauri

Correct answer

Community Expert

Hi Lubos,

please note that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon on the right hand side to initiate a Chat.

It could be that you once started a trial of Acrobat Pro, which then automatically converted into a paid subscription after the trial ran out. Go to Plans in your Adobe Account and see if there is any Acrobat Pro-related subscription. If not, could it be that you maybe tried it out with a different Adobe ID in the past?

Best Regards,
Maurice

T

trabtw

Participant

Adobe doesn't allow sbscrition cancel. Adobe shows yo have no subscription, but keep charging. you have to cancel your credit card to get rid of Adobe chargess.

Adobe is acrooked company.

L

Lyn27885947u897

Participant

I just learned that as well!! What a scam. This online stuff is becoming ridiculous!

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