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Adobe Acropro Subs

New Here ,
Apr 06, 2021 Apr 06, 2021

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Hello,

 

  I am facing the problem with subscription to Adobe Acropro Subs. Actually I dont know how I have got subscribed to this "service", since I was just kooking for standard Adobe applications. Actually  my standard support by Adobe has finished and I have no services in my plans right now, but I am still receiveing the bills for Adobe Acropro Subs and I am not able to cancel it. What shoul I do? Is it a fraud?

Please, advice.

Lubos Lesay

 

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correct answers 1 Correct answer

Community Expert , Apr 06, 2021 Apr 06, 2021

Hi Lubos,

please note that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon on the right hand side to initiate a Chat.

contactadobeicon.png

It could be that you once started a trial of Acrobat Pro, which then automatically converted into a paid subscription after the trial ran out. Go to Plans in your Adob

...

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Community Expert ,
Apr 06, 2021 Apr 06, 2021

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Hi Lubos,

please note that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon on the right hand side to initiate a Chat.

contactadobeicon.png

It could be that you once started a trial of Acrobat Pro, which then automatically converted into a paid subscription after the trial ran out. Go to Plans in your Adobe Account and see if there is any Acrobat Pro-related subscription. If not, could it be that you maybe tried it out with a different Adobe ID in the past?

Best Regards,
Maurice

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Adobe doesn't allow sbscrition cancel. Adobe shows yo have no subscription, but keep charging. you have to cancel your credit card to get rid of Adobe chargess.

Adobe is acrooked company.

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New Here ,
Jan 10, 2023 Jan 10, 2023

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I just learned that as well!! What a scam. This online stuff is becoming ridiculous!

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Community Beginner ,
Jul 15, 2023 Jul 15, 2023

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Is there any other way to get in touch with them? By Mail! They had ended The conversation twice bcs they took to long time to answered. 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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I didnt had any plans connected to my Email and Adobe means that I have one more Email. But I dont! I had to change my card to stoped them to taket my money! 

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LEGEND ,
Apr 06, 2021 Apr 06, 2021

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You will need to contact Adobe, but here is some extra info which may help you in the conversation with them.

 

ACROPRO is Acrobat Pro, a standard Adobe app. It is not really a service, it is an app.

If you subscribe, it will renew forever until you cancel.

If you take a trial it will subscribe unless you cancel.

If you have a subscription it will show in your Adobe account. Look under "Plans".

If you do not have a subscription, then there may be a fraud by someone who stole your card details.

 

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @Deleted User, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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New Here ,
May 05, 2023 May 05, 2023

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There are ways to unsubscribe, but be careful. Adobe tries to get you to sign up for even more expensive alternatives. I thought I had completed "cancel" twice, but it was still there in my account. The 3rd time I successfully canceled--I think.  I have been charged for over a year!  I think this is fraudulent on Adobe's part!

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New Here ,
Jun 26, 2023 Jun 26, 2023

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I am having the same issue

I am wo during if this is a scam

I don't know how to cancel this subscription 

 

Please help

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Community Beginner ,
Jun 26, 2023 Jun 26, 2023

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I am on with Adobe Chat help right now and they are doing exactly what the users/clients down below are talking about.  The bot ignored my instructions.  Passed me to a person named Charu who as soon as I reiterated I wanted to cancel, told me they were transfering me to Kevin so he could discuss other products.  

Kevin did come through, although it was a difficult and multi-stepped process.  

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Community Beginner ,
Jun 26, 2023 Jun 26, 2023

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Today  10:49 AM

I did not order Adobe Acrobat Pro the app. I already have an Adobe Photography account. You have charged me for 3 months of services I did not order. I looked at the app and it could not do what was needed. There are many complaints about this listed that there is no notification that you are implementing and billing for an app. I had to discover it on my credit card!

 

Hi XXXXX, I'm the Adobe Virtual Assistant. How can I help you?

 

I can share your recent billing history and upcoming charges. Would you like this information?

Yes
No
 

No

--- 

I'm still learning. Could you describe the issue differently or tell me your goal?

---- 

I need you to credit the charges for the Adobe Acrobat Pro app which I did not order

----

To confirm, I can share your recent billing history and upcoming charges. Would you like this information?

Yes
No
 

Yes

----

Here are the details linked to: xxxxxx @ gmail.com

Phtoshp Lightrm Bndl (active) Acrobat Pro (active) Photography plan (20GB) (active)

Jun 10, 2023 Monthly Subscription Fee Acrobat Pro 21.88USD May 28, 2023 Monthly Subscription Fee Photography plan (20GB) 10.99USD May 10, 2023 Monthly Subscription Fee Acrobat Pro 21.88USD

Upcoming charge: Jul 10, 2023 Monthly Subscription Fee 21.88USD

See your full billing history at  adobe com / go / transactions

Did that help?

Yes
No
----
 

No

----
Let's find another way to get you the help you need. How would you like to proceed?
Chat with an agent
Start over
I'm done, thanks
----

Chat with an agent

----

Ok. I'll connect you to an agent who can pick up where we've left off.

 

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
 
You are now connected to Charu, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
-----

CANCEL the ADOBE PRO APP THAT I DID NOT ORDER

OMG these chat bots are terrible

I am keeping my Adobe Photography plan. That is the only plan that I have. The Adobe pro app does/did not do what I needed. I look at your offerings occasionally but I did not order/want this Pro plan.

----
Charu

 

Hello Xxxxx, I'd be happy to help you today, let me first pull up your account information and access your details.

----

Hello Charu. Thank god, not a bot

----
Charu

 

May I know do you want to cancel the plan?

Let me transfer you to a specialist who can help. They can also offer you exclusive deals to help you save big, if you choose to stay.

------

Yes, I didn't order it. NO!!!

----
Charu
Connecting you with a specialist as soon as possible.
 
Charu has left the conversation.
 
----
Charu has left the conversation.
 
----
Kevin
You are now connected to Kevin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
----
No, I am canceling that plan and I want a refund. It is not anything that I wanted or ordered
----
Kevin

 

Hi, you've been transferred to me, let me first pull up your account information and access your details.

----
 

OMG what is wrong

I go through a Bot, then a person who tries to sell me a plan

or tells me you are going to sell me a plan

My account and the billings is arleady on this thread

The bot got it

Kevin, If you are not able to help me, then put me back with someone who can

-----
10:57 AM
Kevin

 

Give me a moment while I find a solution for you. Thanks for your patience.

----

I just need it canceled. That's it.

This is talked about in your forums. That people can't figure out how this app is being charged on their accounts, and when they try and stop it, get a refund, just cancel it, that the customer service just keeps talking about "another solution" and tries to sell them something else, and some did not get their cancellations honored and had to cancel their cards.

----
 
Kevin

 

Thank you for your patience, Jamie. I see you have an active subscription for Adobe Acrobat Pro on an Annual Contract / Monthly Payment plan on the account. May I know why you wish to cancel your subscription?

-----

 

Don't let this be the case today. I'm too broke and tired. We haven't had a roof since Hurricane Ida. It's just too much

NO I DO NOT. I have the Adobe Photography plan for $10.99 a month, which is all I can afford

Please you are being very polite and I appreciate it. Please just put I can't afford it right now and I don't even remember ordering something that would cost so much. It doesn't make any sense.

Just cancel it and verify it for me so I don't have to fight with my credit card or cancel it and get a replacement.

I feel like everything is so predatory right now

And sucks up all my time to keep going over bills and charges that we don't even recognize

 
---
Kevin

 

Jamie, I see that the plan was purchased as a trial on 03 Apr 2023 and after the 7 days of trial, it got auto-activated.

I understand that you wish to cancel the subscription. However, I have an option for you that will help you save money with full access.

Instead of canceling the plan, I see that there is a 3 free months extension offer on your subscription that you can avail of.

I can add those to your subscription allowing you time to explore the software and you wouldn't have to pay for the next 3 months.

How does that sound to you?

 
----
 

Kevin, No, there's nothing that we can take on now at all. There's no money saving - I'm getting taken for over $60 when you "cancel" what was a trial that I likely canceled then because it didn't work because I would not have bought something for $21.88

Just cancel it. Take my money. Just cancel it and confirm so I can go back to work

I WANT YOU TO CANCEL THE Adobe Acrobat Pro plan. I DO NOT HAVE AN ANNUAL CONTRACT!! I did NOT sign up for this. CANCEL THIS "AUTO ACTIVATION"

 

There is a reason this is front and center with Senator Warren and other politicians and consumer groups.

 
----
11:09 AM
Kevin

 

I understand, Jamie. This is to confirm that I have canceled the subscription for you. You will receive the cancellation confirmation email shortly. Also, I have processed the refund for the amount of USD 65.64. You will receive the amount to your registered medium in the next 5-7 business days

Is there anything else I can help you with?

 
-----
 

Thank you, Kevin. I know you have to work and pay the bills too

I appreciate you taking care of this. I wish it wasn't this hard, for me or for you.

I will look for the email today.

 
----
11:11 AM
Kevin

 

You are most welcome. You made my day with your kind remarks. Would there be anything else?

----

No, unless you want to go argue with my roofers and insurance company for me lol Here's hoping for a better week. Take care

Sent 11:13 AM

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New Here ,
Jul 18, 2023 Jul 18, 2023

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I had that same conversation today. Same offer to extend for 3 free months and offer to cancel with no retroactive refund.  Then I insisted on speaking to a supervisor and he readily got back on the phone to refund the past 18 months of recurring monthly subscription which I never subscribed to

 

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New Here ,
Jul 13, 2023 Jul 13, 2023

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Thanks.  We're also facing an unexpected charge on our credit card from

ADOBE ACROPRO SUBS ASAGGART.  Your chat log is the best! 

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New Here ,
Jul 14, 2023 Jul 14, 2023

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I have been charged TWICE for the full suite! Thats over $600 and cannot get a credit back to my account!! I subscribe yearly and already paid this last month. I am furious!~

 

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Community Beginner ,
Jul 15, 2023 Jul 15, 2023

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Exactly The same for me. They have charged me seans last summera but I didnt understand it until i finish my plan for photografy. Costa 120 sek but they also took 180 sek every mounth seanse Aug 2022.

I dont have any app and they said that I must have another Mail but I dont. 

The chatts was ended twice from Adobe. Because they took too long time to get back. Now my card is frozen and useless and I just use it to internet to pay parkingtickets and other online bills.

THIS is so dame difficult to get iit ended. 

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New Here ,
Jul 17, 2023 Jul 17, 2023

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Same I keep getting a charge in my account even after my card has been canceled the last 6 times idk how they keep getting my new card numbers for something I don't even have or subscribe to 

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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You should report this to your bank and/or credit-card company. Maybe someone hacked into your account...

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Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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I have tried! But they cant/want to stop it. 

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New Here ,
Aug 04, 2023 Aug 04, 2023

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Me too! I have no idea what this is for and when i go through to them they say i have no active subscriptions yet they are taking £19.97 pm from me and no idea how to cancel it

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New Here ,
Aug 10, 2023 Aug 10, 2023

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I DID NOT AUTHORIZE THIS PAYMENT PLEASE CREDIT BACK

Auth Date: 08/07/2023  Description: ADOBE *ACROPRO SUBS 408-536-6000 CA  Amount: $14.99  

Transaction Date:08/07/2023
Posted Date:08/08/2023
Reference Number:24492156VLYABX00Q

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New Here ,
Sep 05, 2023 Sep 05, 2023

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I had the same problem lasting 2 years I frequently asked my bank to cancel the subscription only for the bank to say they couldn't, in the end I had to cancel my debit card to stop the subscription also I didn't get any emails from adobe regarding renewal of contract so I couldn't cancel it that way my renewal is in September, so I owe them nothing I won't be dealing with adobe again I suggest to others who are thinking of using their services to make sure you get renewal emails from adobe, otherwise you will be considerably out of pocket

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New Here ,
Nov 26, 2023 Nov 26, 2023

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So far I've been charged 6 monthly installments totaling 119.94 (+ tax) for a subscription to Acropro Subs that I didn't want.  Apparently I forgot to cancel before the 7-day trial ended. My bad.

 

This isn't the first time I've done this, but most companies allow you to cancel & some will at least refund the most recent installment. 

 

These 'free' trials probably make a lot of money off people who don't cancel before trial ends.

 

Adobe does have an option online to cancel mid-term; however,

 

**BEWARE** 

  1. If you don't cancel within 14 days Adobe LOCKS you into a full ANNUAL PLAN with an option for monthly installments. If you cancel mid-term they hit you up for an early cancellation charge of 50% of the remaining installments!  In my case they're charging me an additional cancellation fee of $ 59.97 !!

 

Adobe makes a bucket load of money by luring people into their 'free' trials. By the time you realize it, it's too late. I think it's deceptive.

 

(I've noticed more companies are locking people into ANNUAL plans, with or without a free trial. You might think your only paying a monthly plan that can be cancelled any time w no more installment charges, but read what you're buying carefully.)

 

Screenshot_20231126_142507_Chrome.jpg

Screenshot_20231126_142507_Chrome.jpg

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New Here ,
Nov 26, 2023 Nov 26, 2023

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They did the same to me I tried to cancel for two years the bank wouldn't
cancel my subscription acropro subs tried telling me that they emailed me
to see if I wanted to renew, no such email could be found anywhere the only
way to stop the payments was to report my Bank Debit Card as lost I phoned
my bank and they cancelled my card so I got a different card with a
different number acropro had been taking payments straight from my card
number the Bank couldn't do anything as it was legal but please watch out
for the tricks of the trade with free trial offers

jdbrierley

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New Here ,
Dec 12, 2023 Dec 12, 2023

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Absolutely do not even bother with this. You make an account and pay with one email and they say you don't have an email connected to your account. Complete scam and waste of time. You will have to cancel your card. No where on the website or app to cancel and the customer service representatives suck and sound like scam artists as well.

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New Here ,
Dec 28, 2023 Dec 28, 2023

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My name is not Lubos Lesay. I am being charged for an account that I never signed up for

 

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