Adobe Acropro Subs

[Lubos5E2C]

Hello,

  I am facing the problem with subscription to Adobe Acropro Subs. Actually I dont know how I have got subscribed to this "service", since I was just kooking for standard Adobe applications. Actually  my standard support by Adobe has finished and I have no services in my plans right now, but I am still receiveing the bills for Adobe Acropro Subs and I am not able to cancel it. What shoul I do? Is it a fraud?

Please, advice.

Lubos Lesay

[thatsmauri]

Hi Lubos,

please note that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon on the right hand side to initiate a Chat.



It could be that you once started a trial of Acrobat Pro, which then automatically converted into a paid subscription after the trial ran out. Go to Plans in your Adobe Account and see if there is any Acrobat Pro-related subscription. If not, could it be that you maybe tried it out with a different Adobe ID in the past?

Best Regards,
Maurice

[trabtw]

Adobe doesn't allow sbscrition cancel. Adobe shows yo have no subscription, but keep charging. you have to cancel your credit card to get rid of Adobe chargess.

Adobe is acrooked company.

[Lyn27885947u897]

I just learned that as well!! What a scam. This online stuff is becoming ridiculous!

[Test Screen Name]

You will need to contact Adobe, but here is some extra info which may help you in the conversation with them.

ACROPRO is Acrobat Pro, a standard Adobe app. It is not really a service, it is an app.

If you subscribe, it will renew forever until you cancel.

If you take a trial it will subscribe unless you cancel.

If you have a subscription it will show in your Adobe account. Look under "Plans".

If you do not have a subscription, then there may be a fraud by someone who stole your card details.

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.