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David2018
David2018
Participant
February 22, 2018
Answered

Adobe Activation

  • February 22, 2018
  • 2 replies
  • 2160 views

I bought Adobe Acrobat Pro XI in 2012. Recently due to a hard drive failure I had to reinstall Adobe Acrobat Pro XI in a new SSD after all data migration. The product was registered to my Adobe Account online. While reinstalling, I used my key from my Adobe Account but it constantly says invalid key. So, I installed the product as a trial and signed in with my Adobe Account ID and password but every day the program asks me to license it before using it. I hit License button and sign in with my Adobe ID and password and it goes away only to reappear in 24 hours. Need to have a stop to this madness.

Any help would be greatly appreciated.

David Dobson

This topic has been closed for replies.
Correct answer AnandSri

Hello David,

We apologize for the inconvenience caused, as per the description above, you are not able to activate Acrobat Pro 11 on your machine, Is that correct?

I have checked the records with your current Adobe ID(email) which you used to login on Adobe forums and found that you have a perpetual license of Acrobat Standard 11 with a serial number and you are also subscribed to Acrobat Pro DC subscription.

There is no Acrobat Pro 11 license is registered with your current Adobe ID.

If you wish to install Acrobat Standard 11 on your windows machine, please make sure to uninstall Acrobat Pro DC using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  reboot the machine and install Acrobat Standard 11 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  and use the serial key for activation.

If you wish to install Acrobat Pro DC, make sure you uninstall Acrobat Standard 11 from the machine using the Acrobat cleaner tool, reboot the machine and install Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Use your current Adobe ID and password to activate Acrobat Pro DC, just "sign-in" in Acrobat Pro DC.

Let us know how it goes.

Regards,

Anand Sri.

2 replies

fupmm
fupmm
Participating Frequently
March 9, 2018

I'm also having this issue! Did you ever find a solution?   

David2018
David2018Author
Participant
March 9, 2018

Yes. I found my licenses online in my Adobe accounts. I have 2 accounts.

AnandSri
AnandSriCorrect answer
Legend
February 22, 2018

Hello David,

We apologize for the inconvenience caused, as per the description above, you are not able to activate Acrobat Pro 11 on your machine, Is that correct?

I have checked the records with your current Adobe ID(email) which you used to login on Adobe forums and found that you have a perpetual license of Acrobat Standard 11 with a serial number and you are also subscribed to Acrobat Pro DC subscription.

There is no Acrobat Pro 11 license is registered with your current Adobe ID.

If you wish to install Acrobat Standard 11 on your windows machine, please make sure to uninstall Acrobat Pro DC using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  reboot the machine and install Acrobat Standard 11 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  and use the serial key for activation.

If you wish to install Acrobat Pro DC, make sure you uninstall Acrobat Standard 11 from the machine using the Acrobat cleaner tool, reboot the machine and install Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Use your current Adobe ID and password to activate Acrobat Pro DC, just "sign-in" in Acrobat Pro DC.

Let us know how it goes.

Regards,

Anand Sri.

David2018
David2018Author
Participant
February 22, 2018

Hi Anand Sri - Thank you for your email. I have found the licenses to two

other Adobe Acrobat XI Pro. They were under my other Adobe ID

[Personal details removed by moderator]

Best, David

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