Adobe Add-ins Keep Coming Back

Forum|Forum|1 year ago
June 27, 2024
1 reply
740 views

We have a user that regularly attaches PDFs to emails by dragging them into Outlook. For some reason, the Adobe Document Cloud add-in, which turns them into links. We have disabled and removed the add-in and tried removing all PDFMaker options for Microsoft via the "Modify" option of the install. In spite of this, the add-in kept coming back. Is there a way to permanently remove it short of uninstalling all Adobe products?

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Amal.

Community Manager

Hi there,

Hope you are doing well and thanks for reaching out.

Please go through the correct answers marked in the similar discussions listed below and see if tha works:

(https://adobe.ly/3Lg42kX)

(https://adobe.ly/3LdI69Z) and see if that works.

Let us know how it goes.

~Amal

lylez60717917Author

Participant

The solution from the first link had already been tried. The add-in always comes back, presumably after Adobe updates. The solution from the second link did not apply, but there was another answer that does appear to apply. I have made the registry adjustment as follows:

changed LoadBehavior from 3 to 0 in both HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\AdobeAcroOutlook.SendAsLink and HKLM\SOFTWARE\Microsoft\Office\Outlook\Addins\AdobeAcroOutlook.SendAsLink

I will continue to monitor and let you know if the issue pops up again.

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