Adobe AI does not work

Hi @14103162_9154 and @lok_man_6985, 

Sorry for the troubled experience, and thank you for reaching out.

Ensure your copy of Acrobat is updated. To check for pending updates, launch Acrobat > Help > Check For Updates.

Let us know the version of Acrobat installed: https://adobe.ly/42nNXlb;

Also, please share the diagnostic logs: https://adobe.ly/427BYtp share the log ID with us. 

Also, let us know if it is possible to have a meeting if the logs are inconclusive to find the root cause of the issue.

Thank you for your patience and support.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

If you're experiencing repeated errors, a corrupted installation could be the cause. In that case, performing a full reinstall of Adobe Acrobat is recommended.

Update: I have chatted for 45 minutes with someone from costumer support. He did his best. Amongst other things, he tried to cancel and remake my subscription. Nothing worked. In the end he had to give up. He will speak to his supervisors and get back to me within 24 hours. I will update if I learn something. 

Me too,  I literally try everything on every device: restart the software, restart my M2 Macbook, and re-login. No matter what I use, there's "something went wrong"; I think it is a problem with the server.