Adobe Call Center NIghtmare

Here's a fun situation. I had a catastrophic hard drive failure and obviously couldn't deactivate the legacy app Acrobat X Pro that I have purchased. Fortunately, I keep some SSD drives around in the event of just such an issue (it was a platter drive that failed). When I got the Windows 10 operating system back up and running, I naturally installed both my Creative Cloud Apps (Full Subscription) and my Legacy Acrobat X Pro. I immediately get a notification that my license has been activated on two computers. Strange, but okay, I'll simply call the service center and get this worked out, because I have the email invoice, purchase confirmation and license number saved. So, I call them just now and the woman who barely speaks English tells me that the program had been activated using a different email and if I can't give her that email, I'm out of luck. I then ask to speak with a supervisor, since she doesn't seem to comprehend I have work that needs to be completed this evening. She refuses to accept the fact that I have both receipt and license in my possession and anyone else who may have registered such, has done so illegally. Doesn't matter, not her problem, it's apparently mine. I ask to send her the invoice, proving what I have said and to have the license deactivated. NOPE! Won't help me. Then, she informs me that there are no managers or supervisors available to assist me. Seriously? No managers or supervisors in a call center? Yeah, right.

Granted, it's only $100 that I apparently am going to lose, but it's $100 I worked for. $100 that I placed as trust into Adobe being able to remedy my license being hijacked, if that's what happened. This is simply unacceptable! Does anyone have any suggestions, short of buying yet another license? This is ridiculous. I can prove I made the purchase. The email they sent me, is the email I register my Adobe account with.

Then she had the nerve to tell me the product is no longer supported. I tried, to no avail, to tell her I'm not asking for software support. I'm asking them to validate the license I purchased by deactivating all instances of the current activations. She then had the gall to tell me that isn't possible. Though, she was stumped when I asked how they had to ability to disable my software, if that's the case.

I don't know if my frustration is coming through (sarcasm), but this isn't the way paying customers should be treated. Come on Adobe. Do better. Help a guy out here.

UPDATE: I got scammed. Turns out the purchase I made was via who knows, but it wasn't Adobe. This is my mea culpa. The supervisor that called me back, from the Adobe call center dug into all of this, with me and we both realized at nearly the same time, I was scammed. It's a shame the original call taker didn't have the skilset to do the same. I'll leave this here, as a reminder of my sheer stupidity. This one sucks!