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davidg45757416
Participant
May 7, 2017
Answered

Adobe cannot connect to printer/scanner to scan. Printer works fine.

  • May 7, 2017
  • 5 replies
  • 7494 views

I have Adobe Acrobat 9 Standard, version 9.5.5 on my laptop.  My windows version is Windows 10.  When I attempt to scan from my HP printer, Adobe cannot locate the HP printer.. I  cannot scan.  When I open PDF document  in adobe and print  it to my HP printer, no problem.  So I know that my printer is connected to my laptop.  How do I fix this?

This topic has been closed for replies.
Correct answer Karl Heinz Kremer

Acrobat 9 is not compatible with Windows 10. Your options are to either downgrade to a supported operating system version, or to upgrade Acrobat to at least Acrobat XI (not even Acrobat X is supported on Windows 10).

5 replies

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Larry50B6
Participant
August 7, 2022

I realize this is an old thread, but I've just encountered this same problem with my Brother printer (Acrobat 9 and Windows 10 Pro).  Several points:

  1. New problem since I changed from AT&T to Xfinity.
  2. I can print wireless but not scan.
  3. I can print AND scan with wired hookup (ethernet).
  4. Considering these points, there's obviously no compatibility problem between Acrobat and Windows.
A
adamparker1
Participant
May 18, 2020

Download HP Officejet Pro 9015 Printer Driver, execute 123.hp.com/setup 9015 to begin your print, scan, copy and fax jobs. Visit the driver download website to begin. Click on the driver download tab. Provide the device name and version to receive software updates. Select and use the option, download. For more updates and to know how to find HP Officejet Pro 9015 Printer Driver, contact our printer customer support number +1-800-237-0201

BYRAINBOW
BYRAINBOW
Participating Frequently
July 25, 2022

okay I will try that thanks.

123-hp-com-setup
123-hp-com-setup
Participant
April 7, 2020

If you note that the HP printer is not scanning, then you can install the HP printer print and scan doctor app. Once you’ve finished the download, run the app from the region and check for all the potential scanning issues. To fix these issues, you can call the expert team and sort out the problems regarding the HP printer won’t scan. Check the drivers that you’ve installed already since they are vital for the printer’s functioning. Finally, click Fix scanning and get on with the process

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity ExpertCorrect answer
Community Expert
May 8, 2017

Acrobat 9 is not compatible with Windows 10. Your options are to either downgrade to a supported operating system version, or to upgrade Acrobat to at least Acrobat XI (not even Acrobat X is supported on Windows 10).

S
Sabu Simon
Participant
May 10, 2018

Mine is Adobe Acrobat 10 pro & it won"t connect to the scan driver of my printer.

any way to solve this issue ?

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
May 10, 2018

Acrobat XI or below are the older versions of Acrobat which are end of support now. So I suggest you, please use the trial version of latest Acrobat DC- https://acrobat.adobe.com/in/en/free-trial-download.html.

Also, you can try some troubleshooting options available in the link https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

Thanks.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 7, 2017

Try updating your printer driver directly from HP Support.

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