Adobe Cloud issues

[Andrew P Burke]

hi Guys i have adobe pro installed on my Mac book and have just installed it on my windows laptop which i use for work purposes. However the version on my windows is not showing me the option for Adobe cloud access in the side bar and ive looked how to add and can see no options i wanted to see all the documents that ive been using on my mac book ive logged in using the same User names etc 

any help would be appreciated 

thanks Andrew  

[sishamIAGD]

Are you saying you don't see this...?

[Andrew P Burke]

Yes that's correct it's just not there at all but is showing on my Mac but not on windows 

[sishamIAGD]

I know this may be an obvious suggestion but have you tried uninstall and re-install?

[Andrew P Burke · Accepted solution]

I have thanks but I've finally got through to support who have now resolved the issue 

[Femi Osewa]

how was this issue resolved? I have had this since they made the update. I have two PCs, one is Windows 11, another is Windwows 10 and I have the issues on both. It's been going on for months now.