Adobe Cloud Store not appearing on Acrobat Pro desktop application

Question

The options for Adobe cloud storage are not appearing on the desktop application.   I have tried contacting the Enterprise Team but I get a message stating the team is not available, contact during business hours. This happened after being transferred by Adobe support. What are that support teams business hours. This happen aound 2:30pm EST. If anyone can be of assistance in resolving the issue it would be much appreciated.

AkanchhaS8194121 · Answer

Hi @Angry29850782rukb

If this is an Enterprise environment, then there's likely a chance that your IT team has disabled cloud services.

With the installation of Acrobat, Adobe Cloud Storage automatically gets activated.

Navigate to Acrobat>Preferences(Ctrl+k)>Acrobat Online services anything you see differently here?

Login to Acrobat Online https://acrobat.adobe.com/link/home/ and see if you can access your Adobe Cloud storage.

Check out this vital information Migration of Adobe Document Cloud to Adobe cloud storage

https://helpx.adobe.com/document-cloud/help/document-cloud-on-acp.html

Thanks,

Akanchha

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