Adobe Collaboration Synchronizer 24.5 stopped working

[Lynnea1941]

I am unable to discover a solution for the problem.  I have the latest version of Adobe Acrobat Pro.  Everything that I use works. 

What can I do to stop this problem?

Thanks.

[glori_8542]

Hello, @Lynnea1941 

Define the Problem
What specific issue are you encountering? Examples:
Files not opening or displaying correctly.
Problems with saving, printing, or converting files.
Crashes, freezes, or performance issues.
Missing or malfunctioning features.
Write down any error messages or problematic behaviors.
2. Update Adobe Acrobat Pro    JPMCB Card Services
Even if you have the latest version, ensure your software is updated:
Open Adobe Acrobat Pro.
Go to Help > Check for Updates.
Follow any prompts to update.
3. Check System Compatibility
Verify that your system meets the requirements for Adobe Acrobat Pro.
Ensure your operating system is updated.
4. Repair Installation
Open Adobe Acrobat Pro.
Go to Help > Repair Installation.
Restart your computer after the repair process.
5. Clear Temporary Files
Close Adobe Acrobat.
Clear temporary files or cached data that might be causing conflicts.
6. Disable Add-Ons or Extensions
If you're using plugins or integrations with Acrobat, disable them temporarily to identify if they’re causing the issue. Reinstall Adobe Acrobat Pro
Uninstall the software.
Restart your computer.
Download and reinstall Adobe Acrobat Pro from the official website.
8. Contact Adobe Support
If the issue persists, visit the Adobe Support page.
Use live chat or phone support to describe your problem in detail.

Best Regards
glori923

[Darren_Osier]

I've been having this same issue for months