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Shukit34750046slgy
Participant
January 12, 2024
Question

Adobe Compare PDFs failing to detect changes

  • January 12, 2024
  • 1 reply
  • 1341 views

Hi there, has anyone experienced Adobe Compare failing change detection between 2 pdf files. We turned on all detection options in the settings, but it sometimes not all the time misses obvious differences. Particularly the content in the first line.

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 12, 2024

    Hi @Shukit34750046slgy

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20458 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/41TFlCo and check

     

    Let us know how it goes.

     

    ~Amal
     

    L
    Linh348703090flx
    Participant
    January 18, 2024

    Hi Amal,

     

    Sorry to take so long to get back to you. Got some Adobe account logon issues.

     

    Here is the version of Adobe Acrobat Pro we are running:

    We tried all you suggested, but it is still reporting as "No Change Found" even though we can clearly see two text changes. Unfortunately, we can't post the screenshot as it contain sensitive data.

    Is there anything else we should check or configure? Thanks in advance.

     

    Shu-Kit

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