Adobe could not find any new digital IDs

[KIN WAH38916922wucx]

system: Windows 10 Enterprise

smart card: D-trust signature card with REINER SCT card reader.

Adobe Acrobat Pro. 2024.002.20965|64-bit

already restart the PC, and working as administrator.

looking for your prompt response.

thanks.

[Meenakshi Negi]

Hi KIN WAH38916922wucx,

Thank you for reaching out. 

As the digital ID is not detectable, please try adding it again using the steps suggested under "Register a digital ID" in the following help document: https://adobe.ly/3ysDNF4. 

If that does not help, try reinstalling the application and check again. Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3ywjXc7).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3SzgjoM;

Let us know how it goes.

Thanks,

Meenakshi