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M
markm14109595
Inspiring
December 19, 2022
Answered

Adobe Creative Cloud is needed to resolve this problem. However....

  • December 19, 2022
  • 2 replies
  • 3854 views

I have been running the trial version of Creative Cloud with Adobe Acrobat Pro for about a week.  At least once a day I get the attached error message.  I have tried the solutions I found under Adobe tech support and a few ideas from this forum.  I still get the error message.  Does anyone have a newer or better solution?  Thank you.

This topic has been closed for replies.
Correct answer Amal.

I tried all four suggested fixes for the error message and again, today, I got the same message.  Honestly, I bought the application beause I need Arcobat Pro for a few months.  If don't intend to use any other part of Creative Cloud. But it seems a shame that the message is so vague and the fix is so illusive.  Thanks for your interest in my issue, Amal.  


Hi @markm14109595 

 

If that is the case, as described

quote

 Honestly, I bought the application beause I need Arcobat Pro for a few months.  If don't intend to use any other part of Creative Cloud. 

 

You may try to remove the Application and the creative cloud application using the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , reboot the computer and reinstall the Acrobat Pro using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you. 

 

Regards

Amal

2 replies

E
elena.miolo
Participant
September 5, 2024

I have the same problem now...

 

Good morning, after purchasing our license, we have problems on the installation of adobe creative cloud product. We get this error message :Adobe Creative Cloud is needed to solve the problem, but it is missing or damaged. Download and install a new copy of creative cloud from “http//www.adobe.com....”
We proceeded to reinstall the product, using the “Creative Cloud Cleaner Tool” but with no results.
On another pc we succeeded but would like to succeed on this one.
Has anyone solved it? Is there a procedure to install photoshop without installing Adobe creative cloud?

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 5, 2024

Hi @elena.miolo,

 

Hope you are doing well. Sorry for your experience!

 

To test, would you mind installing Acrobat from the link here: https://adobe.ly/4ebEjX9

Once you go through, Creative Cloud should be installed automatically, and Acrobat installation should start from within Acrobat.

 

Note: Please make sure that the Creative cloud desktop Application has been removed using the cleaner tool before trying this.

 

Thanks,
Souvik

E
elena.miolo
Participant
September 6, 2024

Good morning, unfortunately on the PC in question this setup file also closes automatically as soon as it reaches 1.5 %. Can we try something else?

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 19, 2022

Hi @markm14109595 

 

We are sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html and see if that works.

 

Regards

Amal

M
markm14109595Author
Inspiring
December 19, 2022

Thanks, Amal.  I tried the suggested steps several times and the error message continues to pop up randomly.  I'll try them again.

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 20, 2022

Sure @markm14109595 

 

Let us know if the issue still occurs after trying the steps from the help page shared.

 

Regards

Amal

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