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mariuss71733936
mariuss71733936
New Participant
July 28, 2018
Question

Adobe DC and Acrobat 2017 out of memory error.

  • July 28, 2018
  • 5 replies
  • 28881 views

I have been use DC in a computer with 16GB RAM, i7 processor.

Creating pdf from webpage.

Out of memory.

So, i buy another computer. 64GB RAM, i7 last generation. I also buy the latest Adobe Acrobat 2017 version.

Surprise. Same error.

I have been paid a lot of money for those two software and for the new computer. Hoping is working.

Not, is not working. I have been try all the methods that i read here. Nothing work.

But, why the versions 7 and 8 of Acrobat are working just fine? And i am running those two in weak computers, no problem..

From years now, it seems Adobe did not care about this issue. It is a shame, for you, guys.

I will wait more few days and next, i will tell to everyone who buy those products to ask for money back.

First, my money back.

This topic has been closed for replies.

5 replies

D
defaultqb7mutsnrd2s
New Participant
September 4, 2020

I have the memory issue upon install, any advice?

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
July 30, 2018

Hello Mariuss,

We apologize for the inconvenience caused to you while using Acrobat DC and Acrobat 2017. Please try the following troubleshooting steps and let us know how it goes:

  • Reboot the machine once and try repairing Acrobat from help>repair installation(only for Windows machine). Reboot the machine after repair.
  • Check for any pending updates of Acrobat from help>check for updates. Reboot the machine if you install any pending updates.
  • Navigate to Acrobat's Preferences from Edit>Preferences>Security(Enhanced)> and disable the Protected view and Enhanced Security. Note: Disabling the Protected mode is only for testing purpose, please enable it back.
  • If you still experience any issue, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
  • Reboot the machine and install the latest Acrobat from Download Pro or Standard versions of Acrobat DC | Non-subscription
  • Install one version of Acrobat, DC or 2017.

Is it a Mac or Windows machine and what is the version of OS installed?

Are you getting the error message when you are creating a PDF from web-page using a browser or from the Acrobat's File menu?

Are you getting the error message while viewing a PDF file using Acrobat?

Thanks for your time and patience thus far and let us know your observation.

Regards,

Anand Sri.

    J
    jessicas67179416
    New Participant
    August 6, 2018

    Hi Anand Sri,

    I have the same problem and tried everything and nothing is working. Please help!!

    Thanks!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    August 20, 2018

    Hello Jessicas,

    We're sorry for the delayed response and inconvenience caused. If you have tried all the suggestions shared above and the issue still persists, please contact the Acrobat Technical support team so that they can schedule a remote session to investigate more and assist you in a better manner Contact Customer Care

    Thanks,

    Anand Sri.

      T
      Test Screen Name
      Brainiac
      July 28, 2018

      Acrobat is limited to using 2 GB of memory maximum, so adding more does not make a difference.

      You say Adobe do not care - Did you report this issue to Adobe?

      hans-g.
      hans-g.
      Brainiac
      July 28, 2018

      ... in the meantime I'll try to interest one of Adobe's competent employee to help you, please be patient for a while.

      hans-g.
      hans-g.
      Brainiac
      July 28, 2018

      Hello Marius,

      we here in the forum are not employees of Adobe, we are users like you, sometimes and unexpectedly one of them strays to the spot. Therefore, it is necessary to present your problem to Adobe itself. But maybe you can try too to find one competent Adobe personnel who takes care for your problems, by using forums search function with the keyword "staff".

      Hans-Günter

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