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Hi
Ich habe wie auf den einen Bild einen schwarzen Hintergrund dieser wird aber heller wenn ich mit der Maus dadrüber gehe wie auf dem anderen Bild zu sehen ist
https://www.file-upload.net/download-15078148/AcroRd32.zip.html
https://www.file-upload.net/download-15078161/AdobeARM.zip.html
MfG
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Hope you are doing well, and sorry for the trouble.
What is the workflow/steps you are doing that led you to this issue?
Have you started experiencing this issue after the recent Acrobat update? Please check the version of Acrobat. Go to Help. > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.
It seems to be a Windows OS issue. Please check for any missing/pending updates on Windows OS and try updating it and see if that works.
Let us know how it goes.
Regards
Amal
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Hi
Danke schön für die Infos
Ja Adobe DC ist aktuell
Und mein Windows 8.1 64 Bit ist auch aktuell dieses Fehlerbild habe ich erst seit dem Januar 2023 Patchday von euch und Microsoft davor noch nichgt
MfG
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We are sorry to hear that.
Please try to repair the installation from the help menu (Win Only) and see if that works.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
For info about the system requirements, please go through the help page https://helpx.adobe.com/acrobat/system-requirements.html
Regards
Amal
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Hi
I have 3 more Crashdumps for you and the Systemlogs
https://www.file-upload.net/download-15247085/AcroRd32.zip.html
https://www.file-upload.net/download-15247086/AdobeARM.zip.html
https://www.file-upload.net/download-15247087/RdrCEF.exe.6184Logdatei.zip.html
https://www.file-upload.net/download-15247088/RdrCEF.exe.6184.zip.html
With best Regards
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Hi there,
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.
Also, try to repair the installation from the help menu (Win Only) and see if that works.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
~Amal
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Hi
I have the actual Version of it
I will wait for some new Updates
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Hi there,
Please check for any pending/missing updates for Windows OS and try updating it and check. Also, try to create a new test user profile with full admin rights in Windows and try using the application there and check.
~Amal
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Hi
Thank you very much for your infos
Can you report these Files to ClamAV and Google please
AcroRd32.exe
VirusTotal - File - afe51baaa6774ab6f5446ece30060ece3ba1df0c6ea6ba8d77c4a9b3febc24fb
cryptocme.dll
VirusTotal - File - 366b6728dfb14391986b21bca32fa0e0d2aa7a0c6252cd8fa0545cf10e72b04c
ExtendScript.dll
VirusTotal - File - 1b6e651cfd7844736f0036c005b770edbb25bbb5517321e9b3dde17359daeeb0
nppdf32.dll
VirusTotal - File - c758d80f43d8bfd6f6e34f2932352c4580b07b9ed700ca0c4edd1b24a66471d2
ScCore.dll
VirusTotal - File - e42c08a93217b3d4e25cda7c019c32ff23d313b97b1551b9e22693d82c035505
nppdf32.dll
VirusTotal - File - d73e52fbd44396e00f9ed601702a2bd9fb0f8262ba4e4a5fe8022dbafd90bf9b
That are all Files of Adobe Reader DC
I have send the Files to ClamAV and they have did not fixed that
And here can you download the Files
https://www.file-upload.net/download-15281155/AdobeFalsePositivesvom15.02.2024.zip.html
With best Regards
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Hi all
Have you contacted ClamAV and Google to resolve the FPs from my message Neu hier , Mar 10, 2024
With best Regards