Adobe DC fragen

Report · Jan 17, 2023

Hi

Ich habe wie auf den einen Bild einen schwarzen Hintergrund dieser wird aber heller wenn ich mit der Maus dadrüber gehe wie auf dem anderen Bild zu sehen ist

https://www.file-upload.net/download-15078148/AcroRd32.zip.html

https://www.file-upload.net/download-15078161/AdobeARM.zip.html

MfG

Report · Jan 17, 2023

Hi @alexanderr88431145

Hope you are doing well, and sorry for the trouble.

What is the workflow/steps you are doing that led you to this issue?

Have you started experiencing this issue after the recent Acrobat update? Please check the version of Acrobat. Go to Help. > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

It seems to be a Windows OS issue. Please check for any missing/pending updates on Windows OS and try updating it and see if that works.

Let us know how it goes.

Regards

Amal

Regards
Amal

Report · Jan 17, 2023

Hi

Danke schön für die Infos

Ja Adobe DC ist aktuell

Und mein Windows 8.1 64 Bit ist auch aktuell dieses Fehlerbild habe ich erst seit dem Januar 2023 Patchday von euch und Microsoft davor noch nichgt

MfG

Report · Jan 19, 2023

Hi @alexanderr88431145

We are sorry to hear that.

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

For info about the system requirements, please go through the help page https://helpx.adobe.com/acrobat/system-requirements.html

Regards
Amal

Report · Dec 31, 2023

Hi

I have 3 more Crashdumps for you and the Systemlogs

https://www.file-upload.net/download-15247085/AcroRd32.zip.html

https://www.file-upload.net/download-15247086/AdobeARM.zip.html

https://www.file-upload.net/download-15247087/RdrCEF.exe.6184Logdatei.zip.html

https://www.file-upload.net/download-15247088/RdrCEF.exe.6184.zip.html

With best Regards

Report · Jan 01, 2024

Hi there,

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

Regards
Amal

Report · Jan 01, 2024

Hi

I have the actual Version of it

I will wait for some new Updates

Report · Feb 05, 2024

Hi there,

Please check for any pending/missing updates for Windows OS and try updating it and check. Also, try to create a new test user profile with full admin rights in Windows and try using the application there and check.

~Amal

Regards
Amal