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PatrickB45
Participant
January 12, 2022
Question

Adobe DC Pro floating account

  • January 12, 2022
  • 1 reply
  • 2442 views

Hi All,

 

I work on IT Support with my Organisation and I've had a query put to me by one of our Admin colleagues, they use Adobe Acrobat Reader and DC pro regularly, I have the query below;

 

"The idea being that an account is created on an email address and the password passed to the individual who needs to do something using a prop feature (ie. redact info, merge PDFs etc). They log out of their free reader account, into the pro one and do what they need. Once they have done what they needed, they log out and the password for the account is changed ready for the next user. Users would by default have Adobe reader via their current work email address for reading ability."

 

Anyone have any ideas on this? No offence to Adobe Support but they weren't helpful, just kept trying to sell me a Teams Plan License.

 

Note: We have multiple licenses and we have the Teams Plan License, I'm just wondering if the above query is something that can be done with the Admin console

 

Kind Regards

 

Patrick

1 reply

T
Test Screen Name
Legend
January 12, 2022

Regular licenses are for a single person, end of story. Transferring is not an option.

Teams and enterprise licenses allow licenses to be deleted (a manual process) and reassigned to new people. But this is intended for when staff leave. It is not intended to provide floating licenses - which after all mean Adobe don't sell so many liecnses.

Enterprise customers in some categories can set up device licenses, so whoever is at the computer can use it.

Otherwise - Adobe will be delighted to sell you an Acrobat Pro license for each user. That has always been their ambition, and they aren't likely to provide ways to do it differently.

    P
    PatrickB45Author
    Participant
    January 12, 2022

    Hi, 

     

    Thanks for the reply, so to confirm, this "Floating account" that our Admin team want to use to pass around each member can't be done? The User wouldn't be able to give the DC Pro login details to another member of their team to login to use then log back out again?

     

    To confirm, what you're saying is that each member of that team needs an individual DC Pro account to use on that device?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 12, 2022

    Correct. It can't be done, and it goes against the EULA you agreed to when you purchased it.

     

    Yes, each person would need their own license, or you could get a volume license for the entire organization.

    For the latter you would need to contact Adobe directly.

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