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tameraj78725492
Known Participant
November 25, 2019
Question

Adobe DC Pro on Windows 10 with HP Printer using twain scanner driver not showing custom scan option

  • November 25, 2019
  • 1 reply
  • 10271 views

Hello

 

I have been using Adobe Professional for several years and have been able to use custom scanning.  For several months I have not been able to do this.  I downloaded the twain driver for my printer HP color laser jet pro MFP M281dfw today and tried using that.  Prior to this, I only had the WIA printer driver and it would only scan using the printer interface--I didn't like this option so I started using HP Scan tool since then.

 

When I try to start scanning, I click on File, Create, PDF from Scanner and select the Twain scanner, but the Custom scan option is not available. Also--it shows that I am in the Enhance Scan Tool

 

When I click on the Create tool and try to scan from there, I click Scanner and select the Twain driver, but the custom scan option is not available either.

 

There is a My Custom Settings option on both paths, but when you click the gear icon you cannot change the color mode, resolution or paper size.  The scanner will not scan from that point--it says Please input some valid page dimensions.

 

Please someone help me.  I have been using the HP Scan tool since this stopped working--but I do not have the control over the scan that I had when I scanned directly through adobe as far as being able to make the file size smaller.  

 

Thank you in advance for your assistance.

 

 

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
Community Expert
November 25, 2019

Hi, 

 

Did this problem started happening after a recent upgrade or any updates in that computer?

tameraj78725492
Known Participant
November 26, 2019

I don't think so.  I use adobe on 3 different computers--all have Adobe professional and all are exhibiting the same behavior.  

 

 

Participant
March 28, 2020

Hi,

 

I documented myself a little better and found the following links to be very useful:

 


Did they ever find a solution to this issue?  I am also experiencing the same problem.  My printer is Brother MFC-9340CDW and I have the latest drivers as of today.  I ahve the latest Win 10 Pro updates as of today, and the latest Acrobat as of today.  Acrobat DC (20.006.20042)