Adobe Document Cloud for Microsoft Outlook

Forum|Forum|5 years ago
August 21, 2020
3 replies
3321 views

I keep getting this message when trying to attach a large PDF file to an Outlook email:

"An error occurred while connecting to the service. Please try again later."

This has been happening for weeks.....is it an Adobe Acrobat issue? Or a Microsoft Outlook issue?

How do I fix it???

General troubleshooting

This topic has been closed for replies.

Tyson Stelzer

Participant

This has been a longstanding issue for me also, specific only to particular devices. Please suggest a fix.

ziphler

Participant

Well its jan 2022 and i see no answers to these posts. I have the EXACT same problem. I'm trying to send a file, it actually spends about 10 minutes uploading it (its only about 1 |GB) showing a progress bar and everything and as soon as its at 100% it says: "An error occurred while connecting to the service. Please try again later." We pay a lot for creative cloud. To send us to an unresposive forum when there's a problem is cheap and frustrating.

Brad @ Roaring Mouse

Community Expert

Depending on your email server, there's a definite limit on the size of files you can email. e.g. Outlook accounts are limited to 20MB. Your 1 GB file is definitely out.

You would be better off uploading to something like DropBox and emailing the link to the file instead.

Tyson Stelzer

Participant

I receive this error regardless of file size, even with 5MB files.

B

brianp66793504

Participant

Im having the same problem. Has there be a resolution for this?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded