Adobe doesnt remember last save location

[dperacchi]

When we save pdf documents from Outlook Adobe does not remember the last save file location.  It takes us back to a temp location.

How do we fix this?

Adobe Standard 11.0.20; Windows 10

[dperacchi · Accepted solution]

Sandbox was already turned off. My issue started when an Adobe update was installed.Here's what i did to resolve this issue. 

I installed Adobe Reader DC; Rebooted PC; Made Reader default; Confirmed "Save" function returns you to last saved location by saving a document twice.  Opened Adobe Standard, Changed it to default; Saved a file twice to confirm it returned me to last "save" location.

[AnandSri]

Hi Davidf,

As per the description, Acrobat doesn't remember the last folder when "Save as" in Outlook, Is that correct?

The Acrobat XI does not remember the last folder location during 'Save As' operation, Sadly, there isn't much that can be done to make changes.

You may refer to the following threads: Acrobat doesn't remember the last folder when "Save as"  and can try the steps from: Can Adobe Reader XI have a default setting when saving so it defaults to the last location a documen...

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

[dperacchi · Accepted solution]

Sandbox was already turned off. My issue started when an Adobe update was installed.Here's what i did to resolve this issue. 

I installed Adobe Reader DC; Rebooted PC; Made Reader default; Confirmed "Save" function returns you to last saved location by saving a document twice.  Opened Adobe Standard, Changed it to default; Saved a file twice to confirm it returned me to last "save" location.

[AnandSri]

Hi Davidf,

Great! Good to hear that you got it fixed, and thank you so much for sharing the steps.

Regards,

Anand Sri.

[Rose29934268dx7t]

Has Adobe fixed this problem yet? I have Adobe Pro and cannot install Reader just to make these moves.

Thank you!

[colby_0529]

I'm still having this problem with many Adobe products in 2025. Adobe Premiere. Photoshop. After Effects.

[jessica_9715]

Having same problem - Adobe Pro, open pdf doc on my computer (not from Outlook or web), redact, apply/save - file is saved in an obscure temp file instead of the last known location of doc.  This is something new that is going on everytime.  Frustrating and time consuming

Adobe - PLEASE ASSIST WITH THIS BUG!

[AnandSri · Accepted solution]

Hello @jessica_9715

I hope you are doing well. We are sorry for the trouble and for the delayed response.

When you redact and save a PDF in Adobe Acrobat Pro, the file may be saved to a temporary folder instead of the original document location. This typically occurs because Acrobat doesn’t automatically remember the last save path after redaction, especially if the file was opened directly from a recent list or via a shortcut.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20630 Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

Manually select the save location after redaction: When prompted to “Save As” after applying redactions, navigate to the original folder manually.

Avoid opening files from shortcuts or recent lists: Open the file directly from its folder using File Explorer or Finder to ensure Acrobat tracks the correct path.

Check AutoSave folder if needed: If Acrobat crashes or hangs, redacted files may be stored in: C:\Users\<YourUsername>\AppData\Roaming\Adobe\Acrobat\<Version>\Autosave

If the issue still persists with the latest version of Acrobat, then please share the current version of the operating system, a quick screen recording of the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

[Rose29934268dx7t]

You should not have to manually select the save location - this is the problem. Adobe used to remember the file folder where you opened the file. It no longer works, even if you want to combine some files for example (with no redactions.) It is extremely time consuming to continually have to search for folders. (Yes I have the most recent version of Adobe Pro.) 

[AnandSri]

Hello @Rose29934268dx7t

I hope you are doing well, and thanks for shairng the details. I am sorry for the trouble you had.

Could you please share the following information: the latest version of Acrobat, the current version of the operating system, a quick screen recording of the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,
Anand Sri | Acrobat Community Team
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