adobe file saves with sections missing

Report · Jul 15, 2020

I am editing an Acrobat Pro DC File. Everytime I go to save it, some pages end up with missing text.

Please help

Report · Jul 16, 2020

Hi there

We are sorry for the trouble. As described, when you save the PDF after editing, some pages ends up with missing text.

This is usually a symptom of a font problem, and oftentimes happens when several PDF files using the same font - but with different embedded subsets - are merged. These files are usually craeted by a PDF generator that does not follow the PDF specification.

We need some more information for a better understanding:

Are you the creator of the PDF file or have you got the PDF from a different user? Please share the file with us for testing so we can check it at our end. Please upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.
Also please try to change the font for these affected sections, that should recover the text. After you change the font to something else, you may want to try to change it back to the original font to see if that fixes the problem.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.009.20074 installed go to Help > Check for Updates.

Please try the following preference setting and see if that works for you. Go to Adobe Acrobat DC (Mac), Edit (Windows) > Preferences > Page Display > Under 'Rendering' Select 'Use local fonts' > Click OK and see if that helps.

Let us know how it goes

Regards

Amal

Report · Jun 15, 2023

Hello Guys.

Hope you are well.

One of my client is having a Weird issue with her Acrobat Reader Ver 23.001. When she opens a PDF file from Virtual cabinet and try to save her work after amending some suff, the new copy does not show the caracters.

Virtual Cabintet support hasn't been really helpful as per the user.

If you have any specific question please let me know?

Thanks in advance

John

Report · Jun 15, 2023

I suspect Virtual Cabinet is producing pdfs without properly embedded fonts, there may be a setting to select when creating the pdf that might fix this issue. Can you upload a sample pdf (before editing the pdf) so we can take a look? If you go to File> Properties> Fonts in Acrobat, all listed fonts should say embedded subset, if they don't, you may be able to embed the fonts using an Acrobat Preflight profile (before editing the pdf). Here is a related discussion with instructions:

https://community.adobe.com/t5/acrobat-discussions/barcode-disappears-on-my-document-when-editing/m-...