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Correct answer S_S

 

Hi @Babar31031350jhe2 

 

Your screenshot shows that you have a subscription to Adobe Acrobat Export PDF.

https://helpx.adobe.com/document-cloud/faq/adobe-exportpdf-faq.html

"Adobe Acrobat Export PDF is an Adobe Document Cloud service that lets you reuse valuable content stored in PDF files. Instead of retyping the information, use your Export PDF subscription to turn PDF files into editable Microsoft Word, Excel, and RTF (rich text format) documents."

 

 

 

The subscription for Adobe Acrobat Export PDF is $1.99 monthly; Acrobat Pro is $19.99 monthly. Which did you subscribe to?

https://www.adobe.com/acrobat/export-pdf-online-pricing.html

 

You are on a browser at acrobat.adobe.com. If you subscribed to Acrobat Pro, it's an application on your computer. Try these instructions from Microsoft to launch Acrobat Pro. Select Windows 10 or 11 from the navbar at the top.

https://support.microsoft.com/en-us/windows/find-all-your-apps-and-programs-cadb9c4b-459d-dfcb-2964-14aac1d7d964#WindowsVersion=Windows_11

 

 

I'm a volunteer and cannot see what you actually subscribed to, so I am tagging a staff member who can look that up for us so we can better assist: @S. S 

 

Jane

 


Thanks, @jane-e, for referring me here.

 

Hi @Babar31031350jhe2,

 

Thank you for writing in!

 

I checked the account, and the active subscription is for the Acrobat Export PDF pack. This is an online service package for which you experienced the Subscribe message.

 

You can install Acrobat Reader from here: Adobe - Adobe Acrobat Reader DC Distribution.

Even post-installation, the application will use cloud services to use the Export features.

 

Also, we were experiencing server issues last week, which resulted in the cloud services not working as they should.

 

I suggest checking now, as the servers are back up and running. 

In cases where you experience issues related to exporting or conversion, you might want to check the status of the servers as well: https://status.adobe.com/

 

Hope this helps.

 

Best!

Souvik

 

 

 

 

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 12, 2023

@Babar31031350jhe2 

 

Adobe is a company with many applications — do you mean Adobe Acrobat?

Try this link: https://helpx.adobe.com/download-install/kb/download-acrobat.html

 

Jane

 

B
Babar31031350jhe2Author
Participant
July 16, 2023

Dear jane-e,

 

i mean adobe acrobate, i already have subscription valid untill 04-2024. But whenever i install, first of all its logo is changed, and 2ndly, it ask me to subscribe to use. so i.m confused how i can get old adobe acrobate back. please check on the top left corner of picture, i need link for this app of adobe.

 

 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 16, 2023

 

Hi @Babar31031350jhe2 

 

Your screenshot shows that you have a subscription to Adobe Acrobat Export PDF.

https://helpx.adobe.com/document-cloud/faq/adobe-exportpdf-faq.html

"Adobe Acrobat Export PDF is an Adobe Document Cloud service that lets you reuse valuable content stored in PDF files. Instead of retyping the information, use your Export PDF subscription to turn PDF files into editable Microsoft Word, Excel, and RTF (rich text format) documents."

 

 

 

The subscription for Adobe Acrobat Export PDF is $1.99 monthly; Acrobat Pro is $19.99 monthly. Which did you subscribe to?

https://www.adobe.com/acrobat/export-pdf-online-pricing.html

 

You are on a browser at acrobat.adobe.com. If you subscribed to Acrobat Pro, it's an application on your computer. Try these instructions from Microsoft to launch Acrobat Pro. Select Windows 10 or 11 from the navbar at the top.

https://support.microsoft.com/en-us/windows/find-all-your-apps-and-programs-cadb9c4b-459d-dfcb-2964-14aac1d7d964#WindowsVersion=Windows_11

 

 

I'm a volunteer and cannot see what you actually subscribed to, so I am tagging a staff member who can look that up for us so we can better assist: @S. S 

 

Jane

 

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
July 12, 2023

Navigate to Adobe products: desktop, web, and mobile applications | Adobe and Download/install the first one called 

Creative Cloud All Apps

or just the Acrobat app

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