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Adobe freezes when opening

New Here ,
Nov 07, 2023 Nov 07, 2023

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When I open Adobe Acrobat is get this screen after a few seconds. I cannot get past or close this screen, the only thing I can do is End Task. I'm using Windows 10 and on a corporate network, I assume this is a welcome screen.  Has anyone seen this issue or have a fix to try?

I can quickly open the preferences or help menu before the blank screen opens. I have uninstalled and reinstalled and get the same problem.

Cyruss2020_1-1699390157492.png

 

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Crash or freeze

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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Uninstall Acrobat - Run AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) - Download Acrobat again, install.

 

Check if that solves the problem.

ABAMBO | Hard- and Software Engineer | Photographer

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