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H
hulenb10796241
Participant
July 2, 2022
Answered

Adobe has suddenly stopped printing legal size

  • July 2, 2022
  • 2 replies
  • 1018 views

I have been using Adobe to print a couple of documents multiple times every day for the past few months.

Yesterday, 7/1, suddenly when I attempt to print documents in a 'legal' size format I get an error message.  "The document could not be printed." Second message  "An error occurred while printing the document"

 

I have restarted Adobe, restarted the printer (HP Office Jet Pro 7740), reset the printer to factory settings, etc.  I have also printed legal size documents with MS Word as well, so it appears to be specific to Adobe DC.  Anyone have similar problem suddenly arise.

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 12, 2023

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 4, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Please check for any missing/pending updates for the printer driver/firmware and try updating it and check.

 

Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

 

Regards

Amal

H
hulenb10796241Author
Participant
July 6, 2022

Amai,

 

Thanks for your response, but it did not correct the probelm.  I checked for updates and there are none available. There has to be some kind of setting that has been changed or something like that.  I have tried multiple files with the same result.  Again, this is only with Adobe, not Word.

 

Hulen

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