Adobe Installer has stopped working

New Here ,
Oct 13, 2020 Oct 13, 2020

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I'm Trying to installed Adobe Acrobat DC on a Server 2012 R2 Server

 

When i run ithe installer I immidietly get an error hte Installer has stopped working

Adobe.JPG

 

Also logged at the same time is the following events in event viewer

 

Event 1000 Application Error

Faulting application name: Acrobat_DC_Set-Up.exe, version: 5.2.1.1, time stamp: 0x5f23e2eb
Faulting module name: Acrobat_DC_Set-Up.exe, version: 5.2.1.1, time stamp: 0x5f23e2eb
Exception code: 0xc000001d
Fault offset: 0x001a5263
Faulting process id: 0x1040
Faulting application start time: 0x01d6a1cd2e6d90eb
Faulting application path: C:\Users\administrator\Downloads\Acrobat_DC_Set-Up.exe
Faulting module path: C:\Users\administrator\Downloads\Acrobat_DC_Set-Up.exe
Report Id: 6d86ea73-0dc0-11eb-8100-001dd8b71c99
Faulting package full name:
Faulting package-relative application ID:

 

and 

 

Event 1005 Application Error 

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe Installer because of this error.

Program: Adobe Installer
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

 

Anny assistance would be appreciated

 

 

 

 

 

 

 

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New Here ,
Mar 27, 2022 Mar 27, 2022

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This is an old post, but I had this problem and it turned out I couldn't use the Creative Cloud installer.  I had to install from THIS link: 

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html#sa_src=web-messaging

Which downloads the full offline installer.

This "worked around" the problem.

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