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Hi everyone,
I’m having an issue with Adobe Acrobat on my Mac. Every time I zoom in or out on a PDF, the view jumps to a different page or sheet instead of staying on the same one. It’s making navigation very difficult.
Here’s what I’ve tried so far without success:
Preferences > Page Display > Use smooth zooming – I’ve unchecked this box
View > Page Display > Single Page View – Enabled this, but the issue persists
Has anyone encountered a similar issue? Any advice or suggested settings that might help would be greatly appreciated.
By WalgreensListens @karolina_r
Here are some additional suggestions and troubleshooting steps you can try, ranging from common fixes to more in-depth solutions:
1. Reset Adobe Acrobat Preferences:
Corrupted preference files are a frequent culprit for strange behavior.
Close Adobe Acrobat completely.
Go to your Library folder: In Finder, click "Go" in the menu bar, then hold down the "Option" key. "Library" will appear in the dropdown. Click it.
Navigate to: Library > Preferences
Find and move (don't delete yet!) these files to your Desktop:
com.adobe.Acrobat.Pro.plist (or similar, depending on your Acrobat version - e.g., com.adobe.Acrobat.ProDC.plist)
Any other files starting with com.adobe.Acrobat or com.adobe.PDFViewer
Restart Adobe Acrobat. This will create fresh preference files. See if the issue is resolved. If it is, you can then delete the old preference files from your Desktop.
2. Check for macOS Accessibility Settings Conflicts:
Sometimes, macOS accessibility features can interfere with application-specific zooming.
Go to System Settings (or System Preferences) > Accessibility.
Look through sections like "Zoom" and "Pointer Control."
Temporarily disable any custom zoom or pointer settings you might have enabled, then test Acrobat again. If the issue disappears, you can try re-enabling them one by one to pinpoint the conflict.
3. Test with a Different Mouse/Trackpad:
While less likely, a faulty mouse or trackpad could send erratic input.
If you're using a third-party mouse, try using your Mac's built-in trackpad or a different mouse to see if the problem persists.
4. Update Adobe Acrobat and macOS:
Ensure both your Adobe Acrobat and macOS are up to date.
Adobe Acrobat: Open Acrobat, go to Help > Check for Updates.
macOS: Go to System Settings (or System Preferences) > General > Software Update.
Outdated software can lead to compatibility issues and bugs.
5. Disable Graphics Hardware Acceleration (Less Common but Worth a Shot):
In some cases, issues with graphics drivers or hardware acceleration can cause display glitches.
In Adobe Acrobat, go to Acrobat > Preferences > Page Display.
Under "Rendering," uncheck "Use graphics hardware acceleration."
Restart Acrobat and test.
6. Create a New User Account on your Mac:
This is a good diagnostic step to determine if the issue is user-specific (corrupted user profile) or system-wide.
Go to System Settings (or System Preferences) > Users & Groups.
Create a new, temporary user account.
Log into that new account and launch Adobe Acrobat. Open a PDF and see if the zooming issue occurs. If it doesn't, it points to an issue within your primary user profile.
7. Reinstall Adobe Acrobat (Last Resort):
If none of the above work, a clean reinstallation of Adobe Acrobat might be necessary.
Use the official Adobe Acrobat uninstaller if available (often found in Applications/Adobe Acrobat DC/Utilities or similar). Do not just drag to trash.
Manually delete any remaining Adobe Acrobat files after uninstalling (check Application Support in your Library folder, and other common application data locations).
Download the latest version of Adobe Acrobat from the official Adobe website and perform a fresh installation.
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