Adobe issues in One Drive

[ADCOA]

Hello Community,

I am having issues opening pdfs in One drive. I am able to open them from my local machine with no issues but once I upload them to One Drive, I get the following error message:

I have Adobe Pro DC installed on my machine, therefore I don't understand why this issue is happening. these are just regular pdfs not portfolios. If there is a solution out there for this issue, please advise, 

Thank you,

[Eric Dumas]

Hi,

can you confirm the exact version of the operating system you are using?

Can you also confirm the Syncing is fully working and share a screenshot showing where you open the files from once uploaded toOneDrive.

Did you try to connect the File > Open to Cloud Storage (OneDrive in your case) I use connection to Personal and Business accounts

[pre32023460sfbk]

1. Check File Integrity: Ensure your PDFs aren't corrupted.

2. Try Different Browser: Use an alternate browser for better compatibility.

3. Disable Extensions: Disable browser extensions that may interfere.

4. Clear Cache: Clear your browser's cache and cookies.

5. Use Dedicated PDF Viewer: Download and open PDFs with a dedicated viewer like Adobe Acrobat Reader.

6. File Size: Ensure PDF size doesn't exceed your OneDrive limits.

7. OneDrive App: Use the OneDrive app on your computer.

8. Internet Connection: Ensure a stable internet connection.

9. Update Software: Keep your system and software updated.

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