Skip to main content
N
Nick Tonge
Participant
April 28, 2022
Question

Adobe Online Services not available in Edit>Preferences>

  • April 28, 2022
  • 1 reply
  • 2580 views

In Acrobat DC (desktop) the Edit>Preferences> Adobe Online Services is not present, and I do not have the Share This File With With Others icon available. This is despite me being signed in to my Adobe Creative Cloud account (I can see I am signed in vis the Help menu). I have uninstalled and re-installed Acrobat, but still no Adobe Online Services. Any ideas? Thanks.

This topic has been closed for replies.

1 reply

N
Nick TongeAuthor
Participant
April 28, 2022

Note, this is on Windows 10. When I log in to the same account on my Mac, and open Acrobat, the Share This File With With Others icon is available and the Adobe Online Services options are present in Acobat Pro DC>Preferences. It's only on the Windows laptop this doesn't work. Very frustrating...

N
Nick TongeAuthor
Participant
May 6, 2022

Solved it: In the Registry Editor, browse to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater and set the value to 1. Restart Acrobat and the missing features and preferences appear.

    G
    gordonblakey
    Participant
    July 23, 2022

    I've been working with Adobe support(which is horrible) for over 2 weeks and they couldn't figure it out. I found this and it fixed my problem. Thank you!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices