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Adobe PDF Converter - PDF files not saving.

New Here ,
Feb 06, 2023 Feb 06, 2023

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Hi,

 

I have a customer who uses Adobe Creative Cloud and has 9 licenses for Adobe Acrobat Pro.

Issue we are having here is that if you try to print using the Adobe PDF Converter, the file is not saved in (most locations) without any error whatsoever. Customer is on an RDS Windows 2019 server. 

 

Example: User selects the Adobe  PDF converter as a printer from any application to 'print' as a PDF. Save dialog shows up. User clicks save. No error visible.

User then looks in save location but the file isn't there. 

 

What i have checked and tried:

- user rights on the save location(s) are all correct

- users have full right and permissions on the Adobe PDF Converter to create and modify.

- turned off security at startup and Extenden Security off  in Adobe Acrobat Pro

- re-installed the Adobe PDF Converter with the correct driver per instructions provided by Adobe.

- checked for updates.

- restarted the server

 

I have noticed two things:

If i log on to the server as administrator i can print to PDF by saving to the desktop. This works. 

However as i save to a network location i have full rights to, same as with the users, it doesn't. 

 

It seems possible for users to save to a local My Documents folder.  Users cannot print and save the pdf to their desktop like the administrator can.

 

Now it seems like a rights/permissions issue, but the thing that makes it confusing that users can save/edit/delete any file and filetype from any application in these folders. The only thing that doesnt work is printing/converting a PDF from Acrobat Pro to those locations. File is simply missing.

 

 

 

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Create PDFs , Edit and convert PDFs

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LEGEND ,
Feb 06, 2023 Feb 06, 2023

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Clarification for others reading this: for "Adobe PDF Converter" read "Adobe PDF Printer Driver".

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New Here ,
Feb 06, 2023 Feb 06, 2023

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This is what the installed 'printer' looks like

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LEGEND ,
Feb 06, 2023 Feb 06, 2023

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It is interesting that it is called Adobe PDF Converter. I have never seen that name used before. I have always seen it called "Adobe PDF". This makes me wonder if it is a custom setup for your company, and whether this is related to the problem.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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The name of the driver is "Adobe PDF Converter".

Bild2.jpg

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I had to follow these instructions to re-install the 'printer':

https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

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