Adobe PDF Printer disappeared

Forum|Forum|4 years ago
November 4, 2021
1 reply
1689 views

We have the Abobe Pro XI version, and have started updating people to the new Adobe Pro from Creative Cloud. Everyone has lost the Adobe PDF printer option. I have tried to repair the installation, and manually install the printer but neither have worked. I have restarted the computers after the repair, but it still is not there. We have Windows 10, and I am not sure what else to do.

General troubleshooting

This topic has been closed for replies.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that. As described you have tried to repair installation and manually tried to install the Adobe PDF printer with no luck.

Please remove the applicatiokn using the Acrobat cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal

D

defaultlikyunt2doohAuthor

Participant

Thank you for responding. I tried this today, but still no luck. I uninstalled all Adobe products, and then ran the cleaners. I rebooted the machine, and then reinstalled. The printer was still not there, and I could not install it manually.

Amal.

Community Manager

Hi there

Please check out the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/adobe-pdf-printer-not-installed-on-windows-11/td-p/12510042 and see if that works for you.

Regards

Amal

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