Known Participant

Question

Adobe pdf printer gone

Forum|Forum|1 year ago
March 25, 2024
28 replies
26169 views

When I came to work on Friday and tried to print to Adobe pdf printer, the printer was gone. I had to repair the installation of Adobe (version 2024.001.20604 64 bit) and it came back.

This morning it was the same thing.

What is happening? For about a month now I have had the problem with pdf-files opening automatically after I print them. I have to remove the X in the box in the printer settings. This re-sets with every restart. Now I have to repair every morning too.

WHY?

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B

BBLALBANY

Participant

We have about 50 users of which off and on experience this issue. It is related to update failures. Computers in question have windows updated both 10 and 11 pro. Once user gets a notification that update failed the "AdobePDF" printer vanishes. Best steps we have to combat this, as every user is dependent printing to pdf, is as follows. Open Creative cloud desktop, uninstall acrobat, once uninstalled, reinstall it. It will have current version and "AdobePDF" will be back. At this point you open prefrences and turn off automatically install updates. Then open task scheduler and disable Adobe Acrobat Update Task. This will mean you have to manually update the users after a period of time, but this is much better than having 50 users screaming at you that they cant print.

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Travis37357244mh17

Participant

Umm, Adobe corporate needs to understand that "automatic update" is a feature we are ALL paying for, not manual update. Let's get it on people... time is money and I'm a CPA losing money everytime I need to MANUALLY do something.

T

Tech Dork

Participant

I work for a mid-sized MSP, and have been recieving reports of this across several organizations. Posting to get follow up.

T

Travis37357244mh17

Participant

Ugh, this is rising to the level of insufferable!!!

S

Scott26525725v1sz

Participating Frequently

Agreed. Hoping for a fix to be discovered and posted.

Z

Zach37314009jqsw

Participant

This issue is still happening.

A

Athos_Delafere

Participant

Yup same thing here as well....

S

Scott26525725v1sz

Participating Frequently

Started last week, and persists. Repairing the Acrobat program through Windows resolves the missing PDF Printer for a short while, then the printer disappears again.

F

Francine5FF8

Participant

Just adding another voice – this is still happening (restoring PDF printer after repair, disappearing after restart).

J

Jeremy37292967ghfi

Participant

Has Adobe posted a fix for this? I have several clients being affected by this issue.

jeffp36898673

Participant

i've gone into my adobe portal and just opened a helpdesk ticket. i don't have much faith in their support, but trying.

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Lena27020170w3wyAuthor

Known Participant

Still no update on this Adobe? It happened again. I had to repair, but it's only a short-term fix!!

I

IT_Tony

Participant

Yep, this is rippling through our company right now as well. Spending the first two hours of each day running reinstalls is not a viable solution. This is the second broken update this year already, and users are getting frustrated (understandably) and I'm right there with them.