Known Participant

Question

Adobe pdf printer gone

Forum|Forum|1 year ago
March 25, 2024
28 replies
26161 views

When I came to work on Friday and tried to print to Adobe pdf printer, the printer was gone. I had to repair the installation of Adobe (version 2024.001.20604 64 bit) and it came back.

This morning it was the same thing.

What is happening? For about a month now I have had the problem with pdf-files opening automatically after I print them. I have to remove the X in the box in the printer settings. This re-sets with every restart. Now I have to repair every morning too.

WHY?

M

Manu29858905ptz6

Participant

Same here for a couple of months now. Repair doesn't bring the printer back. I know because I try repair before reinstalling.

This has become a half hour delay daily for most of my co-workers.

This has become beyond frustrating.

acrobat pro 24.002.20895

tims18977382

Participating Frequently

Never had this problem when I was on a perpetual license for years. It seems that having the printer is pretty core functionality for a subscription product. Very frustrating.

jessicam1620532

Participant

adding a comment so this gets fixed. I have auto updates on and I fixed the issue on Thursday. I was out Friday and came back to the office to PDF printer missing again on Monday. My whole jobe revolves around printing to PDF. I need this fixed by adobe asap.

I

ImBreezy

Participant

Adobe doesn't seem to care, and it is extremely frustrating.

I switched from Pro to Standard, hoping the change in program would make it stop and it still does it.

R

Randy21885559avx1

Participant

This has been happening for month for a client of ours. Even disabled the auto update in Task Scheduler and it still somehow deletes the "Adobe PDF" driver. Client is getting frustrated and only crickets from Adobe...thnx

J

Jimmy33042838mnai

Participant

This has happened to me twice. The first time I uninstalled and resintalled Tech Com Suite with Acrobat and FrameMaker. Today I found a reference in Adobe Community to a KB article. I followed those steps and it was a lot less painful to fix. Hopeully it will be permanent. Here's the URL to the KB artcile: https://helpx.adobe.com/acrobat/kb/unable-to-install-pdf-printer-certificate-revoked-port-unknown.html

B

Blaine Elliott

Participant

I am experiencing the same exact problem. This is a major inconvenience.

H

Harsh29179743dim1

Participant

Still happening on our side here too.

M

Mike37446594w9p3

Participant

I know it is not a great solution, but i made the Adobe PDF printer my Default printer over a month ago to see if it would stop vanishing, and so far so good. Luckily I print more PDF documents than I do paper Documents so it hasn't been too much of a pain to get used to. Like I said not a solution but it can get you by so it is less frustrating until they get it fixed.

SelinaK

Participant

It has always been my default printer and it happened to me.

S

Sarah31665776ee0b

Participant

Yes this is STILL happening with every other update since March. Seems like the Planned Updates are breaking the Adobe PDF printer and the Optional Updates fix it, and in the meantime we have users screaming at our helpdesk because they need another repair band-aid.

SelinaK

Participant

This just happened to me today and it's very frustrating. Happened out of the blue not related to any updates as far as I can tell. I am running the current version of Adobe as well.

S

Scott26525725v1sz

Participating Frequently

I'm on day 3 of the Adobe PDF printer sticking where it should be now. Are you on v .20759

I

ImBreezy

Participant

Yes, I am on v .20759

I

ImBreezy

Participant

I am so tired of this happening to me, I have to keep fixing it on the PC I use in my office and on my remote server. It has been happening for at least two months now. I don't have time for this and Adobe needs to fix the installation files and do an update. Looking at all of these comments it is a very common problem and we pay too much for the program to have these problems. I started having problems when "New Adobe" came out........

S

Stephen29471340rzpb

Participant

At times, it seems like if you disable ‘New Acrobat’, the ‘Adobe PDF’ printer disappears. If you re-enable ‘New Acrobat’, it comes back. The Adobe ‘Repair Installation’ always recreates it, whichever version, New or Old Acrobat. Everyone dislikes the ‘New Acrobat’ look and feel - everything is located in new mysterious locations, when they just want to use the application for their business purpose but are now stuck with a fresh new learning curve.
We're also impacted by Microsoft changing Office’s default font from ‘Calibri’ to ‘Aptos’. When you attempt to print to the ‘Adobe PDF’ printer, a text file opens with an error. The fix is either to change your Office templates to another font (I changed mine to Calibri, and it worked) or you can uncheck 'Rely on system fonts only; do not use document fonts' in the ‘Adobe PDF’ Printing Preferences.
Between Adobe and Microsoft, we are inundated by support requests from our users having issues trying to work. Microsoft and Adobe are more focused on market share than keeping their customers productive. They don't seem to care, and their support team is unable to support their own products. They both just keep changing names and locations of products, so everyone is constantly confused. Awful!

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