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Participating Frequently
July 25, 2007
Question

Adobe PDF Printer Missing Fix - Adobe Acrobat 8.1 - Vista

  • July 25, 2007
  • 65 replies
  • 142568 views
Adobe PDF Printer Missing Fix - Adobe Acrobat 8.1 - Vista

1. Type "C:\Windows\inf" into the search box on the start menu.
2. Locate the INFCACHE.1 file and right-click it and select Properties.
3. On the INFCACHE.1 Properties window tab to the "Security" tab and click the "Edit" button to change permissions on this file.
4. On the Permissions for INFCACHE.1 window click the "Add" button.
5. On the Select Users or Groups window click the "Advanced" button.
6. A new Select Users or Groups window will open and then click the "Find Now" button.
7. The search results are sorted alphabetically; locate the username you logon to Windows with and then double-click.
8. Under the "Enter the objects names to select..." you should see something like this YOURCOMPUTERNAME\Yourusername
9. Now click the OK button.
10. You will now return to the Permissions for INFCACHE.1 window.
11. Under the Permissions for Yourusername you need to tick "Full Control" under the Allow column. Click the "Apply" button and then the "OK" button.
12. You will be prompted with a "Windows Security" window, just click the "Yes" button and continue.
13. Delete the INFCACHE.1 file.
14. Restart your computer.
15. Open Adobe Acrobat 8.1
16. Locate the Help menu item and click Repair Acrobat Installation
17. Restart if requested to do so.

This fix worked on Windows Vista Business Edition (32-Bit).
    This topic has been closed for replies.

    65 replies

    Participant
    February 19, 2009
    Adobe Acrobat Distiller version 5 printer driver stopped working<br /><br />I had the same problem as wchao above... <br /><wchao - 7:11pm May 27, 08 PST (#26 of 44)><br /><br />When I sent a document from MS Word or any other app to the Distiller printer, it would get stuck in the spool and fail to print.<br /><br />I did what wchao suggested in his/her note above.<br /><br />Find the Acrobat Distiller printer in Printers. <br />Right click on it and select Properties then the Advanced Tab<br />For me, "Print directly to the printer" was selected.<br />I changed it to "Spool print documents..." and clicked OK<br /><br />After that I could print to PDF again.<br />Good luck.
    Participant
    February 9, 2009
    In Win XP Pro and Acro 8.1.3 Pro, deleting infcache.1 and restarting and running Acrobat>Help>Repair Installation resulting in the same two failure messages already documented. Downloaded and installed Bullzip PDF printer, set as default, and there's joy in Mudville. Color looks OK in the generated PDF from a web page.
    Dave
    DaveScott@columbus.rr.com
    Participating Frequently
    February 7, 2009
    I'm running 32 bit Vista so I don't know if this will work for 64 bit Vista. In the end, I installed the Bullzip printer driver and it resolved the issue. That was mentioned in this thread (I think). You can get it at:
    http://www.bullzip.com/products/pdf/info.php

    Hope this helps.
    Participant
    February 7, 2009
    Adobe PDF printer is missing and nothing will fix it.

    I have tried every suggestion with no success. This is a Vista64 Ultimate machine. In the beginning, Acrobat 8.1.3 did install with the PDF printer and everything worked. One day, the PDF printer stopped working. I thought I needed to upgrade to Acrobat 9.0 so I did, and still the PDF printer was missing. I uninstalled all acrobat versions and reverted back to my Acrobat 8.1.3. No PDF printer.

    When I manually attempt to install the PDF printer, this is the error message: "Unable to install Adobe PDF Converter Type 3 - User Mode, x64 driver. Unable to find core driver package that is required by the printer dirver package."

    Deleting the infcache.1 file, rebooting and running repair does not work. This is so frustrating. Any other suggestions?
    Participant
    December 14, 2008
    Clarification: ""tried convert a word file to PDF - it worked!!. "" Yes, but I'm afraid I had to accept that the PDF writer was missing, but with the answer "yes" to re-install Acrobat in something like "repair mode" - which took quite a while - everything should be fixed. (Forgive me - but three weeks trials and errors .... you don't remember every step precisely)
    Participating Frequently
    December 13, 2008
    Thanks for the tip, Jan. It sounded like a real possibility so I tried it. Unfortunately, it didn't help my system.
    Participant
    December 12, 2008
    Hi everybody, Sweden calling (from France)
    I'm running Vista Business, SP1. Have been forced (by Adobes update system) to update directly from 8.1 to 8.1.3 three weeks ago. Lost Adobe PDF-printer because of that update. Struggled -this forum's suggestion tested, 13 solutions tested without success in www.adobe.com/cfusion/knowledgebase/index.cfm?id=333221, deleted the file INFCACHE.1 etcetera.
    UNTIL this hint came from Adobe Technical support three weeks later: Disable User Account Control! - see www.adobe.com/go/kb404888.
    This solved my (rather Adobe's) problem. Step by step: I started from 8.0 which was re-installed from the CD, then disabled UAC, tried convert a word file to PDF - it worked!!. Enabled UAC. Updated to 8.1, then to 8.1.1, 8.1.2, 8.1.2 SU and finally to 8.1.3.
    Am now back in business - three weeks of hard work later.
    Participant
    December 5, 2008
    Version 9 didn't help me. I uninstalled 8 and installed the 9 trial. I was hoping to fix it and then uninstall 9 and go back to 8. No go on fixing the problem in 9.

    Ron
    Participating Frequently
    December 4, 2008
    Hi, David.

    I'm glad that it worked for you. I agree that the Bullzip is only a workaround. It doesn't work perfectly, but at least I can convert with it.

    I joined another forum about a month ago to try and work out another problem and I agree that Adobe isn't really taking an interest in the problems w/ version 8. What I found out from that forum is that they aren't going to focus on fixes for verion 8 b/c version 9 has already been released and they want us to buy that upgrade.

    If you find an actual fix for the adobe printer please let me know.

    Good luck,
    Amy
    Participating Frequently
    December 4, 2008
    ConnollA,
    Thanks very much for pointing me/us at the freeware Bullzip printer. I installed it and things work pretty well. My initial impression is that the colors on images in my converted files are not very true to the way they started out. I need to look at that more closely to verify this. But at least I can convert documents now.

    I'm kind of annoyed that this seems to be a problem affecting a number of people buying some pretty pricey software and Adobe doesn't seem to be taking any interest in the issue.

    Thanks again for the workaround,
    David