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Adobe PDF Printer not installed on Windows 11

Forum|Forum|4 years ago
November 9, 2021
4 replies
48092 views

No printer after Adobe Acrobat CC on Windows 11.

What I tried:

Repair installation.
Uninstall/Reboot/Reinstall
Manual PDF printer installation

failed with error "printer certificate invalid". Video: https://www.screencast.com/t/T0lIId2Ga (German OS)

"Error: Printer driver wasn't installed. The required certificate issuing timestamp is outside the range of the current date/time.". Of course, current and valid time/date is set on the computer.

Any help would be very much appreciated.

This topic has been closed for replies.

Correct answer toby.williams247

Thanks Amal,

I tried running the Acrobat DC 64-bit installer, but sadly still no printer showning. Any further suggestions would be welcomed.

Best, Toby

UPDATE...

Adobe PDF Printer appeared after running the [Repair Installation] option from within Acrobat DC after running the patch.

A

Anonymous

Hi,

We have same issue with UPTODATE Windows 11 and Adobe Acrobat Reader 2023.006.20360 64bits
No AdobePDF printer.

We have tried:

-restart machine

-reinstall adobe

-reinstall Adobe 'run with administrator privileges'

-add manualy printer but we dont have the line "Document/*.PDF" on port available

-launch old patch (2021) but the patch doesn't want work

Nothing work.

Amal.

Community Manager

Hi there

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Let us know how it goes.

~Amal

T

toby.williams247

Participating Frequently

I too am having the same issue, I have tried all options on the connected threads without success.
Is this an issue Adobe need to address?

Amal.

Community Manager

Hi there

We are sorry to hear that. Please check out the steps shared here https://helpx.adobe.com/acrobat/kb/adobe-pdf-printer-does-not-install.html and see if that helps.

Regards

Amal

T

toby.williams247

Participating Frequently

Thanks Amal,

I tried running the Acrobat DC 64-bit installer, but sadly still no printer showning. Any further suggestions would be welcomed.

Best, Toby

swapnilsrivastava

Community Manager

Hi There,

Thanks for reporting the issue here.

Please go ahead and try the steps from KB article to cleanly remove the printer driver and re-add the same back.

This might fix the issue at your end as well.

Please make sure to download the Adobe PDF Printer driver from the KB article or from here.

Please feel free to reply in-case of any help required from our end.

Regards,
Swapnil Srivastava

S

SteveCrookJr

Participant

I am having the same issues, and have followed the instructions given.

I am unable to download the "adobepdf.zip" in the directions - nothing happens, no error, no download.

Thank you!

Amal.

Community Manager

Hi Knubbi

Hope you are doing well and sorry to hear that. As described, the Adobe PDF printer is not installed on Win 11.

Please go through the help page https://helpx.adobe.com/acrobat/kb/unable-to-install-pdf-printer-certificate-revoked-port-unknown.html and see if that works for you.

Regards

Amal

KnubbiAuthor

Known Participant

Thanks, that worked!

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