• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
10

Adobe PDF Printing Preferences Window Getting Cut Off

New Here ,
Mar 26, 2024 Mar 26, 2024

Copy link to clipboard

Copied

Hello, I am having trouble with the Adobe PDF Converter within the Windows (Windows 11) printer settings. When I go to click "Printing Preferences" on my "Adobe PDF" printer, my "Adobe PDF Settings" tab within the window is cut off. I provided pictures of what it looks like, and what it's supposed to show. I've looked a good amount into this and tried the refresh screen (Win + Ctrl + Shift + B), maximizing the window, going into Adobe settings and running the "Repair Installation" tool, deleting Adobe Acrobat and reinstalling it, updating the graphics drivers, and still nothing. I'm not sure if this is a Windows Host Process issue, or the Adobe PDF Converter Driver issue but I've gotten no response I'm kinda stumped.

thumbnail_image001.png

Screenshot 2024-03-21 105638.png
TOPICS
Edit and convert PDFs , PDF

Views

111

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

LATEST

Hi there, hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.

 

Please check the resolution settings in Acrobat Preferences (Ctrl,Cmd+K) > General > Scale for screens resolution > set to 'Auto detect'  > Click OK and reboot the application and check.

 

Are you experiencing this issue on a multiple monitor setup or on a single monitor?

 

Please try to adjust the resolution of system as described in the links below  and see if that works:

 

Win: https://adobe.ly/3xvXElN

 

Mac: https://adobe.ly/4aCIWI8

 

 

Let us know how it goes.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines