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Andrew32591030gpii
New Participant
March 26, 2024
Question

Adobe PDF Printing Preferences Window Getting Cut Off

  • March 26, 2024
  • 2 replies
  • 1237 views

Hello, I am having trouble with the Adobe PDF Converter within the Windows (Windows 11) printer settings. When I go to click "Printing Preferences" on my "Adobe PDF" printer, my "Adobe PDF Settings" tab within the window is cut off. I provided pictures of what it looks like, and what it's supposed to show. I've looked a good amount into this and tried the refresh screen (Win + Ctrl + Shift + B), maximizing the window, going into Adobe settings and running the "Repair Installation" tool, deleting Adobe Acrobat and reinstalling it, updating the graphics drivers, and still nothing. I'm not sure if this is a Windows Host Process issue, or the Adobe PDF Converter Driver issue but I've gotten no response I'm kinda stumped.

 

    2 replies

    J
    Jon38275265ep47
    New Participant
    November 19, 2024

    If you change your windows display settings for the monitor to 150%, you should be able to see part of the buttons that were previously cut off.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 3, 2024

    Hi there, hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.

     

    Please check the resolution settings in Acrobat Preferences (Ctrl,Cmd+K) > General > Scale for screens resolution > set to 'Auto detect'  > Click OK and reboot the application and check.

     

    Are you experiencing this issue on a multiple monitor setup or on a single monitor?

     

    Please try to adjust the resolution of system as described in the links below  and see if that works:

     

    Win: https://adobe.ly/3xvXElN

     

    Mac: https://adobe.ly/4aCIWI8

     

     

    Let us know how it goes.

     

    ~Amal

    SnoopyWG
    SnoopyWG
    New Participant
    March 15, 2025

    Hi Amal,

     

    I have the exact same problem. Did you find a solution?

     

    SnoopyWG

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