Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[Frans v.d. Geest · Accepted solution]

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Frans v.d. Geest · Accepted solution]

[Filip Bl.]

I'm afraid the problem hasn't been solved for me at all. When I activate Single Page View, only a lazy bar appears instead of a scrollbar. The screenshot compares Acrobat 2020 and Acrobat 2023.008.20555, where the difference is noticeable. The scrollbar appears when "Enable Scrolling" is activated, but the "Single Page View" mode and the ability to visually check what part of the document I am in is essential for convenient PDF processing for me.

Simply compare Acrobat 2020 (left – everything works as expected) and Acrobat 2023 (right – just an empty slot for scrollbar): 

[quentin1234]

Could Frans v.d. Geest please comment on this...? Is the difference Frans is saying is the case, and that which Filip is showing in the screenshots above, because Filip is using a 2023 version and not the latest 2024 version...? Are we all talking about Adobe Acrobat Pro DC, and is it actually a 2024 version..? 

I am using an iMac with Creative Cloud and Adobe Acrobat Pro DC, Version 2022.001.20112, with scroll bars showing and grabable on all views.

I have just downloaded the latest version that says it is Acrobat DC with Build Date = 20240210032301, but I am extremely reluctant to take the time to go through yet again the upgrade and downgrade if the 2024 version is not doing and showing exactly as Filip's 2020 version and my 2022 versions do and show.

[mackimi]

You have to tick two groups in the default settings. This means that a scroll bar is also visible on one page. See screenshots!

[J. M. S.]

But what if you don't want the continous scrolling from the first setting?

Then the scroll bars still don't work. I need scroll bars in single page view.

[Frans v.d. Geest]

Yes, when in Single page view there are still no scroll bars... 😞

[mackimi]

I have noticed that When I open a single-page document and the view corresponds exactly to the window size, the scroll bars are not visible. When the view is enlarged, the bottom and side scroll bars appear.

Sorry, I don't understand English very well, maybe I misunderstood you with what you want to have in the Acrobat view.

[J. M. S.]

Sorry, I don't understand English very well, maybe I misunderstood you with what you want to have in the Acrobat view.

By @mackimi

Ich kann es auch auf Deutsch schreiben. Wenn ich ein PDF mit sehr vielen Seiten lese, stelle ich die Seitenanzeige auf "Einzelseitenansicht" und die Vergrößerung auf "vollständige Seite an Fenstergröße anpassen".  Wenn ich so durch das Dokument blättere, möchte ich einen Scrollbalken haben. An der Stelle des Scrollbalkens ist jetzt nur eine nutzlose hellgraue Fläche.

[Frans v.d. Geest · Accepted solution]

[Elissa33740541naq8]

It is still not working for me.  I have the latest version installed, but I still don't have the option to click "always show scrollbars" in the preferences.  Any advice?

[J. M. S.]

In my case, the option to always show scrollbars appeared, but it changed nothing when I activated it.

So it seems that 5 months after the start of this thread, Adobe still isn't able to provide a working fix for an essential basic feature like scroll bars, which every other program has.

[J. M. S.]

I just got a new update, and the scroll bars are still not fixed.

[Frans v.d. Geest]

Read back please:

Only when in Single page view there are still no scroll bars...

For the rest it works fine.

[quentin1234]

Are you saying that in "Two-page View", there ARE grabbable up and down scrollbars in the latest update...? (Note: Do you also mean in the two "Scrolling" options.) Just to be clear...

[deanp78121107]

This is not fixed. I'm using the latest version, I have show scroll bars on in preferences and still nothing! See screen shot. Zoomed in, NO Scroll bars.

[J. M. S.]

This seems to depend on the OS version you are using. For me the update didn't work as well and I was on the phone with adobe and when I told them my macOS-version they told me to use the fix where you edit the plist (which contains a mistake on the adobe-website, by the way) and when I found out how to do that I had scrollbars in continuous view and when I zoom in, but still not in single page view.

[mackimi]

Ah, ok. Meine Mac Version ist Ventura 13.6.4 und bei mir funktioniert die Bildlauflaufleiste. Aber erst als ich auch die Einstellungen unter der Rubrik Barrierefreiheit eingestellt habe.

[J. M. S.]

Genau diese Option "einzelne Seite, fortlaufend" möchte ich aber nicht auswählen. Und mit "einzelne Seite" funktioniert es nicht.

[mackimi]

Hmm, bei mir funktionierts auch mit "einzelne Seite".

[J. M. S.]

Ok, das ist seltsam. Und die Seitengröße ist auch die Fenstergröße? Da verschwinden bei mir die mühsam erarbeiteten Scrollleisten wieder.

[mackimi]

Vielleicht liegt es auch an einer anderen Anzeigeeinstellung als bei den besprochenen? Es gibt ja so viele möglichkeiten. Ich habe übrigens vorher auch mit dem geänderten Plist gearbeiten (funktionierte nicht so gut). Ich habe nach dem Update Acrobat Pro deinstalliert und wieder installiert. Und nun bin ich froh das es (bei mir) endlich funktioniert. Ich arbeite mit einem Wacom intuos und Stift und musste zum scrollen immer zwischen Stift und Maus wechseln.

[J. M. S.]

Deinstalliert und neu installiert habe ich auch. Und anschließend nochmal die Plist editiert.

[mackimi]

Ja, die Seitengrösse ist auch die Fenstergrösse. Aber wenn es nach Adobe an Ihrer MacOS Version liegt ....???? kann man nur hoffen das es für diese MacOS Version bald ein update gibt.

[matthewe4478799]

Glad to see it was fixed...that was REALLY annoying!

Thanks for your help

[Elissa33740541naq8]

I am not sure why, but it is still not working for me!  It says I have the latest version installed, but my preferences still don't have the option to click "always show scrollbar" the way the screenshot above does.  Any advice??

[Bridget5D98]

did you uninstall and reinstall? mine was being wonky - scrollbars only showing up some of the time and the app kept freezing and tool were not working correctly and then i uninstalled and reinstalled and that helped. sorry you are still having trouble!