Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[Frans v.d. Geest · Accepted solution]

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Frans v.d. Geest · Accepted solution]

[RunLong]

Yeah, I'm not getting the issue in iTunes ("Music" irritatingly... another broken thing in its own right) and I'm on Ventura. It's just Acrobat for me. I ALWAYS use the Thumbnails column and the Comments column when I'm going through client edits. (On the by and by, I HATE the new way the Comments column looks - like a damn chat/text thread. It was significantly easier to scroll through and check off edits when it was just simple boxes and not all this space-consuming, fluffed-out mess like you're texting...)

The "best" workaround I've found at the moment is basically open and close the sidebars every time... You click open the Thumbnails column (and Comments column), the scroll bar is there, use it and then it disappears. Click it closed and open again - scroll, lose the bar again. I have all the proper things turned on with the OS settings and the Acrobat settings - it's an Acrobat problem. I very much wish the people that break these things for no reason would stop and consider people use these tools FOR A LIVING. Design is my business. I'm not playing around with any of this on my phone or an ipad. I'm sitting on a huge and very expensive Mac for my work and the simplest thing like a scroll bar is now missing.

Adobe: this needs to be fixed immediately and please think about the fact that people use your tools to WORK.

[iamfirtree]

Same here, don't have the issue on iTunes, just Acrobat. I did download the old version per sherler posted the link to above, and it works! 

[Nathan - Butler U.]

That's another workaround for me, but it's like a video game, trying to catch the scroll bar before it disappears. I posted another below.

[defaulteevhfmnrhp84]

(...I HATE the new way the Comments column looks - like a damn chat/text thread. It was significantly easier to scroll through and check off edits when it was just simple boxes and not all this space-consuming, fluffed-out mess like you're texting...)  --- Oh, PREACH! We work on documents that get heavily edited in multiple rounds and the more space-efficient old user interface was a lot faster to work with.  

[markv21293098]

Same problem here. The latest Acrobat version is buggy and seemingly a downgrade. So I installed that 2020 version, which works as it should. I wonder how much testing Adobe actually does on their products.

[simines@gmail.com]

Can you please try to relay to the engineering team that some of us on the outside working world are kind of "stuck" and can not be very productive in getting our jobs done. I for one really need the scroll bars on either side to be efficient! Please help us!

[simines@gmail.com]

Just to let everyone know, I spent another 15 minutes with a member of the tech team ... and I am happy to report, that she deleted all the different adobe.acrobat files etc, downloaded a new (?) Acrobat Pro, installed it and I have scroll bars on both sides of the document again! Yepeeh!! Success! I can get back to work without getting frustrated!

[defaulteevhfmnrhp84]

This is great news! Did she download Acrobat 2020, or a 2023 version?  Would be under About Acrobat on Mac, under Settings > About on Windows.

[simines@gmail.com]

It is Adobe Acrobat DC, released April 2022, but updated. That is all I know ... and it works on my MacBook Pro (OS 13.5)

[Grundoon Groundhog]

Well maybe we should all call tech support and ask for this. 

[NikkeCPA]

PLEASE bring them back. Do you know how hard it is to try to move to where you need to be when handling 600+ Accessibity Tags!

The business I work for does not allow me to access older versions for security reasons.

At least allow people to have the option to turn scroll bars on/off themselves as needed. Stop making non-user friendly decisions for us.

[markv21293098]

I wonder if updates to the Acrobat framework (see the reply by Amal from Adobe) for Mac that call for "a modern scrolling experience" are meant primarily for iPads. The "responsive" experience that hides everything not in use is unneeded by those of us who have larger monitors and work full time on projects using our Macs. We like to see what we're doing and like to see all the tools on the screen at once.

[simines@gmail.com]

Thanks for writing what you did! I very much agree with your statement!

--
*Simine*

[Grundoon Groundhog]

Absolutely.

[BZ32601505owb5]

This kind of mistake typically indicates some type of organizational failure. Adobe really should fix this ASAP.

[Sean32790616pn30]

Adobe, fix this scroll bar deprication issue ASAP!
I'm moving back to using preview and going to cancel my yearly Adobe Acrobat subscription if this isn't resolved.

[DJLStudio]

This update is slowing down my productivity which ultimatly is now costing me money. Could really do with an update ASAP Adobe.

I've tried multiple ways to get the scroll bars to appear but nothing works, so I have to revert to using my wacom touch ring to scroll. I dont use a mouse, only a stylus. Do Adobe actually look at how designers use their software in a branding/advertsing environemnt?

Just imagine if Adobe were about to roll this out to InDesign and Illustrator etc as well! Nightmare

[Nathan - Butler U.]

My workaround is (and, no, I'm not from Adobe), going to Organize Pages in Tools, select the desired preview, close the interface. 🙄

Resetting scroll bars in the system preferences didn't help me.

[RunLong]

I ultimately did what sherler suggested above: install the 2020 version. That works as it should. Then I turned off any auto-updating to prevent this kind of stuff from hindering my workflow. It's going to ask you for a license number (and if you click that option you only see the licenses for the last versions we were able to BUY.) Just select the other option and it takes you through the steps using your Adobe subscription.   https://helpx.adobe.com/ca/download-install/kb/acrobat-2020-downloads.html

[simines@gmail.com]

I downloaded AND installed Adobe Acrobat 2020 and it seems to work. Have
not found a way to prevent the automatic update yet ... but so far so good.

[RunLong]

It's under Preferences in Acrobat. Scroll all the way to the bottom and select "Updater" then uncheck the box. For good measure I stopped Creative Cloud from autoupdating too. (:

[simines@gmail.com]

Thank You! All done and now I can get back to work with Acrobat like I am used to and get my jobs done!!

[Grundoon Groundhog]

Me too.

[Nathan - Butler U.]

Scratch this. Those scroll bars or course, are not working either. I did this on a smaller-paged document so I could see all pages. Give me back the Little House on the Prairie scrolling experience...

[BlackSesame]

Using the 2023 release version and still this issue remains, scroll bars work for a second then disappear then can't be found or activated. It is frustrating and time consuming when trying to working with comments/ amends on the desktop with a tablet. Please, please fix this, it has been an ongoing issue for years and I've tried EVERYTHING to fix it. Acrobat is a great program but this is a horrible and clunky experience which is doubling the time on my jobs.
Note: 'Allow documents to hide the menu bar, tool bars, and window controls' is locked and cannot be changed.