Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[Frans v.d. Geest · Accepted solution]

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Frans v.d. Geest · Accepted solution]

[Keurim]

Hi everyone,

I just wanted to put this up for all the non-techies out there desperate for at least a temporary but a working "workaround".

The original workaround steps (very bottom of the page, by an Adobe admin, "absethi") was a bit inconsiderate considering the customer base (i.e., most won't be programmers). Poor formatting and unclear. 

I hope my step-by-step helps.

Thanks to Frans for posting the link here originally.

---

1) Download & install FREE TRIAL 'PlistEdit Pro' (https://www.fatcatsoftware.com/plisteditpro/). [Alternatively use 'Xcode'. But it will be significantly easier and fail-proof to use 'PlistEdit Pro', because the steps are simpler.]

2) Locate the .plist and right click it, to open with 'PlistEdit Pro' (or, 'Xcode').

3) Once the .plist has opened, locate "DC", and click to expand that entry.

4) From the expanded list, locate "AVGeneral", then click to expand that entry.

5) If using 'PlistEdit Pro': 

    From that expanded list, locate "HonorOSTheme". Right click it and press duplicate.

    Rename the duplicated entry as "HonorSystemScrollerPref", then click to expand it.

    Check to see if the two items you see underneath are exactly the same as follows (or, as you see on the screenshot attached).

    0        Number       0

    1         Boolean      YES

    Press ⌘-s to save. [Alternatively, go to 'File', then save.]

    If using 'Xcode':

    Keep the "AVGeneral" entry selected (highlighted). To the right of the "AVGeneral" heading, you will see (+) and (-) icons. Click (+) once to create a new entry, which you should see appear as "New item" right beneath the "AVGeneral" heading. 

    Rename the "New item" as "HonorSystemScrollerPref", and keep it selected (highlighted). You will again see (+) and (-) icons to the right. Press (+) twice, to create two new entries underneath. They will appear as "Item 0" and "Item 1".

    Change the "Item 0" and "Item 1" details using the up & down arrowheads (⌃) to be exactly the same as follows (or, as you see on the screenshot attached).

    0        Number       0

    1         Boolean      YES

    Press ⌘-s to save. [Alternatively, go to 'File', then save.]

6) The final step! 😃 

    Open the 'Terminal' program. Simply copy & paste in the following: 

sudo killall cfprefsd

    Then hit enter. 

    Then 'Terminal’ will spit out "Password". 

    [NOTE: whatever you type in from this point, will not show as you type in. But please do not worry. If you get it wrong, it will ask again with "Password". And you can always repeat this step.]

    Simply type in your computer login/admin password, then hit enter. If the password is correct with no mistakes, it will just show a rectangle after your username. It is done!

7) Last but not least, open a loooong .pdf document and see if it worked. 😅🥹

K*

[mackimi]

Many thanks for the great step-by-step explanation 😀😀😀. I have implemented it straight away. It works, but not always. When the scroll bar disappears I press the down/up arrow button and it reappears. I use a pen tablet on my Mac and am dependent on the scroll bar always being visible. I really hope that Adobe will fix this problem very quickly.

[Frans v.d. Geest]

It should work always. Make sure you have Enable scrolling on in Acrobat itself, and in Acrobat turn off use Touch Mode, (set off to Always).

But, I noticed that many miss the Terminal step with sudo killall cfprefsd, if you skip that it will not work.

[mackimi]

I have carried out all the steps (including the "sudo killall cfprefsd") and settings. To be honest, I just want the scrollbar back without having to make seven thousand settings and programming things. It was the same before. I can get used to the new caotic design at some point (I try to be open to new things and therefore left Acrobat in the new design and didn't go back to the previous design) but I need the scrollbar to work efficiently.

[cathleenk21536845]

I stumbled onto a quasi-solution: use the  up/down arrows (usually on the right, now maybe on the left  (Adobe also seems to have arbitrarily moved stuff.) Click the arrows to advance one page up or down at a time

BUT if you hold shift key while using the arrow, the scroll bar will appear and if you move quickly you can capture it. Yes, still screwed up but not as impoosible as the whack a mole approach where yoiu can never get the scroll bar. 

Adobe--I've loved you for years but this is SICK and SICKENLY disrespectful to make this change before it was properly vetted. Please shape up!

[Grundoon Groundhog]

Shouldn't love mean Adobe doesn't have to say they're sorry? But they should be! I'm using Acrobat 2020, just seems simpler.

[rickwtexas]

faster to click on left side page thumbnails and just use the scroll bar there. THIS "UPDATE" IS COURTESY OF THE SAME IDIOT PROGRAMMER THAT SWITCHED THE SHIFT KEY CONSTRAIN IN PHOTOSHOP. Another needless revision by people that DON'T have to actually use the software to make a living. 

[Grundoon Groundhog]

Going back to  Acrobat 2020 works.

[Sharon33505403llj4]

This exact same thing is happening to me!! Mac Ventura 13.4 and Acrobat Pro versions 2023.006.20360

I'm hesitant to do the very complicated "fix" listed below using Plist Editor etc. I'm finding this so hard to believe that Adobe hasn't escalated this issue!! I pay a lot of money every year for Creative Cloud apps. PLEASE FIX THIS!!!!!

[Nathan - Butler U.]

They should just send out an "update" that reinstalls everyone's Acrobat Pro 2022—the one we were ALL perfectly content with—until 2023 is fixed. Simple. Simple. Simple. But they are erudite Adobe who can't admit a mistake. Microsoft has done this with the current version of Teams, at least the update set me back to "classic" with a note that the newer, bug-free version would be out soon.

[chrisb10586124]

On Mac, If you go to "View" on the top menu, there is an option to "Disable new Acrobat". For me, this reverted it back to the previous interface with the scroll bar back!

[Nathan - Butler U.]

Wow! All this back and forth, and that does work! Kinda. Why didn't they direct us to that? For me, I had to go to View>Page Dispaly>Enable Scrolling after disabling. For it to appear, I have to use an up or down arrow and then grab it. It does seem to appear longer to make that possible.

[Niki@WSU]

@chrisb10586124  Well, this was a nice attempt by Adobe,  but I still have to resize the window for the scroll bars to show up. At least now they don't disappear in a nano second. AND, for every single PDF I open, I have to do the View>Page Display>Enable Scrolling. The setting does not stay after closing one PDF and open another. So, for now I will get back into my time machine and continue using Acrobat 2020. 🙄

[defaultoj575640rdf9]

This doesn't seem to work on my Mac. At least not yet ... I will try a restart ...

[cathleenk21536845]

One thing works: use the up & down arrows on the lower right and while you do, hit the shift key to make the scroll bar appear and then grab it fast. It is awkward—but the only thing I found that works and others tried other more complex things with less success. It all sucks big time. Good luck.

[Elissa33740541naq8]

Just wanted to add my frustration to the group's....

[defaultoj575640rdf9]

Meanwhile I am really annoyed by this. I paid for a working software. Currently I am reading pdf documents with my web browser. It is ridiculous that a large company like Adobe is unable or unwilling to fix such a severe problem (hundreds of people are complaining in this forum). If there was a crowdfunding initiative to sue Adobe I would support this.

[Amal.]

Hi there

We are sorry for the experience. Our engineering team is still working on this issue and the fix will be available in the upcoming future updates. 

Thanks for your patience and cooperation so far.

~Amal

[simines@gmail.com]

... and now Acrobat will not let you print anymore either ...
What is going in in their team???
Simine
--
*Simine*

[Frans v.d. Geest]

Acrobat prints fine. Maybe you have a PDF open with print restrictions? 

[Grundoon Groundhog]

That's what you said in September. If the scroll bars were there until this misguided, inane decision to remove them, why is it so hard to put them back? And why aren't there any in the fonts menu in Creative Cloud? Does Adobe have something against scroll bars? 

[andrewc1965]

This is RIDICULOUS. How many users need to complain before something is fixed here? The lack of scrollbars is SIGNIFICANTLY affecting my work. I rely on being able to work through my editor's comments easily. I cannot understand why this is not a quck fix. PLEASE. FIX THIS!

[markv65614602]

I think Adobe has directed most of its staffing to the social media department, where the team is making ironic quips like, "It's officially 'that can wait till the new year' season."—which is a real Facebook post by Adobe Acrobat yesterday.

[lisaRC]

Working on Sonoma-14 OS, Acrobat Pro 2023.0006.20380

These are the steps I've set-up/use to get the scroll-bars to be available when I'm working on multi-page documents. Steps 1-3 are done first, quit Acrobat after completing all within Steps 2-3. Then, for the arrow key/hovering mouse pointer step, it's a quick-key workaround each time a document is opened - like using "command-R" to get rulers to appear on a document (despite having "Show rulers when opening documents" checked under Preferences/Units & Guides - grrrr!)

1) Mac System Preferences/Appearance/Show Scroll Bars = check "Always"

2) Acrobat Preferences: a) General - Touch Mode = "Never"; b) General - "Make Hand Tools..." (top section of General) = make sure all 3 boxes are unchecked

3) Acrobat View (menu bar) - go to Page Display, select "Enable Scrolling"

Quit Acrobat

Open Acrobat Document.

4) in the main pasteboard window, move mouse's pointer to the far right where the scroll-bar used to always be; click that area of the pasteboard (to make sure the main pasteboard is active) & KEEP mouse's pointer hovering in that area; press & click the keyboard's right arrow key (the 4 arrow keys located to the right of keyboard's "return" key) - the scroll-bar should appear & once you click on the scroll-bar with your mouse it should hold & scroll as long as you're working on the main paste-board. The same process applies when using the left-side Page Thumbnails (where I really really was going crazy not having access to the scroll-bar!!!!). If you "lose" the scroll-bar while working on the document, just repeat the "click mouse pointer over area where scroll-bar used to be/keep pointer hovered in that area/press & release right arrow key/and select scroll-bar with mouse pointer."

Good luck! And Acrobat better come up with a permanent solution - not right that they haven't fixed this yet.

[KVN]

This does not work if you are using a Wacom pad - the pen does not bring up a scroll bar, no matter which settings are used.