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Answered

Adobe PDF / Scroll bars still missing

Forum|Forum|2 years ago
September 19, 2023
92 replies
240924 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

Correct answer

Hi J.M.S.

Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

In order not to show any pre-published confidential material, I created a new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names).

I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

However, if I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.

Thanks for the work you did with this.

The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

Show previous replies

G

Grundoon Groundhog

Inspiring

Downloading the 2020 version worked. But it's ridiculous to have to do so.

N

Nicholas26102649yb8t

Participant

this is the only fix for OS.

K

Karyn23647381wmq6

Participant

Amazing, I had to update recently to fix another bug, and now this? As stated by another User, at least make it an option we'll have to dig around & enable every update to restore the scroll bars! And "excessive space" was the reasoning? It's what - 6-8 pixles wide? Now I have to open the Page Thumbnails on the left so go ahead and see how much space THAT takes up!!

M

misslolomarie

Participant

This entire thread from hundreds of customers complaining about an issue that is important proves that Adobe only cares about profit, not their customers. If we all cancel our plans, maybe, just maybe they will listen!

jez@blackwood

Participant

This is such a basic function to remove – 'overhauled the Acrobat scrolling framework for Mac.. for a modern scrolling experience that is responsive during active use and eliminates the need for excessive space'. I work with a pen tablet so there is no track ball to activate the scroll bar. The only way to get it to come up is to use the page/ up and down arrows and try and grab it. It doesn't work for scrolling the document or thumbnails. It's an entirely useless 'innovation' that has taken away the most basic function of navigation. Does Adobe actually user test any of their applications with professionals who actually use their products? Stop implementing useless solutions to problems that don't exist.

M

mackimi

Known Participant

I have the same problem. I wonder, is it so difficult to give the option "Always show scroll bar" in the settings. The people who want a modern scrolling experience can ignore this option 😉

Since I need Acrobat to work and not to play, I hope.
that Adobe will bring this possibility soon and I can work efficiently and fast again!

Niki@WSU

Known Participant

Dear Adobe,

Just curious, did anyone actually ask for this change???

G

Grundoon Groundhog

Inspiring

Good question!

Barbara MG

Participating Frequently

Same for me, I no longer have the scrolling bar, can you put it back...

I

intelligent creative

Participant

Adding my voice to this conversation.

Acrobat is unusable for me without scrollbars, therefore I'm no longer using it.

It's mind boggling that such a fundamental aspect of a user interface has just been removed. To make matters worse, it's been at least 6 weeks that people have been reporting this issue and nothing has been resolved.

Perhaps this is a minor issue for Adobe, but I can tell you that it is no minor issue for me.

I will be cancelling my subscription if such fundamental issues can't be resolved in adequate time.

D

DonQPublic

Participating Frequently

It took me awhile to even find this thread with Adobe admitting that the scroll bars are missing, I was wondering if others had the problem. That Adobe sent out a version without this most basic navigational tool functioning is mind boggling. Not to mention that haven't fixed it now six weeks later.

G

Grundoon Groundhog

Inspiring

My thanks to the people who posted how to download Acrobat 2020. The mind does indeed boggle at the notion that this is a "modern scrolling experience" or that the scroll bars took up excessive room. Don't the engineers have anything better to do? Whatever happened to "if it ain't broke, don't fix it"?

M

mackimi

Known Participant

Hi Amal, I work with Wacom Intuos Pro and pen. Since the scroll bar is no longer there, I have to connect a mouse to the Mac especially for this function. Please bring back the scroll bar so I don't have to switch between pen and mouse all the time. Thank you very much and best regards

Amal.

Legend

Hi there

Following the latest macOS guidelines, we have completely overhauled the Acrobat scrolling framework for Mac as part of our September '23 release. This fundamental transition from NSView to NSScrollView significantly impacts the behaviour of the Mac user interface. It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space.

This issue is already reported to our engineering team and is being worked on.

The fix will be available in the coming updates.

Thanks for your time and patience

Regards

Amal

RunLong

Participating Frequently

The September 2023 update does NOT in any way what-so-ever provide a USEFUL, nor space-saving, "modern scrolling experience that is responsive during active use and eliminates the need for excessive space." Removing the scroll bars was a foolish and wrong-headed mistake. Your core users are professionals who use - and pay a lot of money for - these tools for WORK. We are not playing with ipads or phones and are for the most part working on desktop computers with a mouse or wacom pen. This flaw is not a small problem that can turfed to a future "update" - it's a flaw that needs to be fixed NOW.

Niki@WSU

Known Participant

The removal of the permanently present left-side scroll bar has proven to be a significant hindrance in my work process. As a user who relies heavily on a Wacom Pen, the scroll bars are essential for seamless navigation both vertically and horizontally. This change has resulted in a decrease in my production speed, affecting not only my efficiency but also my overall output.

I implore you to consider reinstating the left-side scroll bar as an integral feature. This adjustment would not only enhance the user experience but also serve as a testament to Adobe's commitment to meeting the diverse needs of its user base.

T

T. Can

Participant

Unfortunately I can not install an older version due to how my account is managed. Missing scroll bars is definitely a productivity killer. I hope this is resolved soon!

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