Adobe prints very slow

[jenniferm26785083]

I have an issue that started about four weeks ago. All of our adobe documents have started printing slow. Our users hit print and it takes 30-45 seconds before the printing actually starts. There is an adobe progress dialog box that is displayed with no movement.

• We have a mix of Windows 10 and Windows 7 PC's
• I have tried "Let printer determine colors" and "print as image"
• I have the latest version of Adobe DC Reader and DC Pro
• The PDF's print quickly using edge
• This happens with all pdf's

Any suggestions would be greatly appreciated.

[Abambo]

jenniferm26785083  wrote

• I have tried "Let printer determine colors" and "print as image"

Print as image effectively slows down the printing process.

Here are some questions to answer to get an idea about what is going on:

Are your printers Postscript printers?

What printers do you have? Make/model?

What is a typical PC configuration?

What is the exact version of your Acrobat infrastructure?

Are the printers networked or directly connected?

What is the time to queue?

What is the size of a print job in the queue? What is the size of that PDF file?

[Lukas Engqvist]

If "Print as image" slows down depends on many factors. Today most computers have more ram and process power than printer so the rasterisation can be faters at the computer. The transfer speed to the printer is also a factor since raster data is usually a bigger file.

Printing is difficult to trouble shoot because there are so many handovers.
Having insufficient memory or disk space for spooling files will affect the result.
Using "let printer determine colour" means the printer will have to process the colour data, which will increase time at the printer.

Wether something works faster or slower depending on how you distribute the task between printer and computer only you can judge. A bad network would also greatly affect your printing speed. Do you have the option to print without network (USB ? ) How does that affect the speed? You must almost have need of software monitoring computer RAM, Harddisk and Network to find why the process is slow to start.

[jenniferm26785083]

What printers do you have? Make/model? We have Toshiba printer copiers a mix of models. I am using a e-studio 3555c

What is a typical PC configuration? Windows 7 8gb rm all updates applied.

What is the exact version of your Acrobat infrastructure? 2018.11.20058

Are the printers networked or directly connected? Networked

What is the time to queue? The adobe process dialog box is displayed for 30 - 45 seconds, then approx 2 - 5 seconds after that closes the job priints

What is the size of a print job in the queue? What is the size of that PDF file? 419KB is the file I am testing with. However, all print jobs are acting the same way