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Participant
February 24, 2025
Question

Adobe pro free trial

  • February 24, 2025
  • 2 replies
  • 671 views

How to cancel/unsubscribe to the free trial,  manage plan only shows I have no paid plans and I cannot find a location that gives me the option to click and cancel/unsubscribe.  I downloaded the free trial from the Adobe site

2 replies

Shivangi_Gupta
Community Manager
Community Manager
February 25, 2025

Thanks for reaching out, @martin_0971.

I checked your account details and I confirm that you do not have any active trial subscription associated with your email address. Could you check if you used some other email address for making the purchase?

 

^Shivangi

Participant
February 25, 2025

I have 1 other I may have used

but I have no idea what I would
have used for a password.

[email id removed from the post: Adobe moderator]

try67
Community Expert
Community Expert
February 25, 2025

You can request to reset the password for that email address, assuming you still have access to it.

try67
Community Expert
Community Expert
February 24, 2025
Participant
February 25, 2025

Thank you for your reply.  That leads me to the "you have no paid plans" site that has no way to lead to cancel the free version.   I cannot even find a way to see if they have my credit  card so I could erase that informaton.