Adobe pro free trial

Forum|Forum|1 year ago
February 24, 2025
2 replies
671 views

How to cancel/unsubscribe to the free trial, manage plan only shows I have no paid plans and I cannot find a location that gives me the option to click and cancel/unsubscribe. I downloaded the free trial from the Adobe site

Modern Acrobat

Shivangi_Gupta

Community Manager

Thanks for reaching out, @martin_0971.

I checked your account details and I confirm that you do not have any active trial subscription associated with your email address. Could you check if you used some other email address for making the purchase?

^Shivangi

M

martin_0971Author

Participant

I have 1 other I may have used

but I have no idea what I would
have used for a password.

[email id removed from the post: Adobe moderator]

try67

Community Expert

You can request to reset the password for that email address, assuming you still have access to it.

try67

Community Expert

Try here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

M

martin_0971Author

Participant

Thank you for your reply. That leads me to the "you have no paid plans" site that has no way to lead to cancel the free version. I cannot even find a way to see if they have my credit card so I could erase that informaton.

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