Adobe Pro shows Not Responding every time I open it

Question

Everytime I open Adobe Pro it delays/lags and shows (Not Responding). It is just annoying at this point. This only started about 10 months ago. I've tried disabling security stuff. I've tried disabling the legacy video cards. This happens with local files, files on the server, files from email, or just clicking on the program without opening a file.

I've updated it to the latest version and it still persists.

Meenakshi Negi · Answer

Hi lightarmor,

Thank you for reaching out.

As the application crashes or freezes, try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

We may require the logs for further investigation if the issue still occurs.

Share the Acrobat and OS version details as well.

Thanks,

Meenakshi

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