Adobe RdrCEF has stopped working / Bad_module_info

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May 23, 2022 May 23, 2022

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Hey guys, 

we have some problems using Acrobat Reader (x86) on some clients (Win10) since some months. 

Some of our users getting regularly the error message "Adobe RdrCEF has stopped working". Some of them get additional the microsoft error message "Bad_module_info".

Updating Acrobat Reader and microsoft windows, also reinstallation of Acrobat Reader do not bring any improvement. 

Exceptions in Windows Defender are also useless (Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat/Reader (adobe.com)

 

Are there any ideas to solve the problem? 

TOPICS
Edit and convert PDFs , General troubleshooting

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