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Waterme1on
Participant
March 29, 2021
Answered

Adobe Reader AdobeARM.exe error

  • March 29, 2021
  • 1 reply
  • 11725 views

Hello,

 

I have this issue for already maybe 4 years at least with constant message pops-out after 20-30 sec when I opening any PDF file. I attached the photos. 

 

Basically, when I press YES, it leaves me in the app and I continue to work. Otherwise, if I press NO, it just quit the app and leaves me the message shown on 2nd photo.

 

I tried to reintall the app, to delete anything I can find, updates, repairs, nothing helped so far.

    Correct answer ls_rbls

    Well, the file AdobeARM.exe belongs to Adobe Reader, not Adobe Acrobat Pro DC.

     

    From other guidance that I've read before, and it is safe to remove if you don't have Reader installed anymore.

     

    But from the screenshots provided, if you're using Reader DC only in that computer, make sure that you're not trying to use an editing feature that requires a paid subscription of Adobe Acrobat.

    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 29, 2021

    Seems like you have, or used to have, a parallel installation of Adobe Reader DC with Adobe Acrobat Pro DC.

     

    If you have Adobe Reader installed remove it or repair that installtion if you still want to have it installed.

     

    If you've removed that software already, you may need to manually delete some entries for Adobe Reader in the Program Files(x86)\Adobe file path (or similar), or use the Acrobat Cleanup and Repair Tool.

    W
    Waterme1onAuthor
    Participant
    March 29, 2021

    I am not sure, if I ever accidently installed Pro version. But just now, I again double checked as far I could every folder, tried to delete everithing I could fine related to Adobe Reader, reintsalled again and same exact issue, after spending 20-30 seconds inside the app it will launch the same question again.

    ls_rbls
    Community Expert
    ls_rblsCommunity ExpertCorrect answer
    Community Expert
    March 29, 2021

    Well, the file AdobeARM.exe belongs to Adobe Reader, not Adobe Acrobat Pro DC.

     

    From other guidance that I've read before, and it is safe to remove if you don't have Reader installed anymore.

     

    But from the screenshots provided, if you're using Reader DC only in that computer, make sure that you're not trying to use an editing feature that requires a paid subscription of Adobe Acrobat.

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