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Participant
August 14, 2023
Question

Adobe Reader Fill and Sign not working with Chinese Character suddenly

  • August 14, 2023
  • 3 replies
  • 1357 views

Adobe Reader(and also Acrobat Pro) Fill and Sign not working with Chinese Character suddenly

Version: 2023.003.20269 

 

Impact to all user under my site.

 

Windows 10 Pro

System Locale LCID / Name : 1028 / zh-TW 

 

Issue: User can Fill the form with Chinese Character and everything seems ok on screen even clicking on the save button.  When user close the PDF and re-open it (or send to other user), the Chinese Characters become XXXXX (become unkonwn font-face issue)

When we try to "Edit" the PDF in acrobat and change the font for the XXXXX, the Chinese Characters appare again.  

 

There should be some issue in the font-face during PDF saving.

 

Please help.

 

 

 

This topic has been closed for replies.

3 replies

Adobe Employee
August 24, 2023

Hi All,

 

The font corruption issue has been fixed in the latest update of Adobe Acrobat 23.003.20284.2636a55. Please try updating the application to the latest version.

 

Thanks,

Vinod

Participant
August 24, 2023

It seems I can write chinese charactor and save it correctly now.

 

However, I want to view my previous documents. All of them becomes square blocks. Please advise. Thanks!

 

 

kglad
Community Expert
Community Expert
August 14, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">
Participant
August 14, 2023

We just found that simular problem appared with Japanese nad Korean Double-Byte characters