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Adobe Reader opens only in background

New Here ,
Jan 09, 2023 Jan 09, 2023

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Every time i try to open adobe reader nothing seems to happen. 

When i open the taskmaster/Job list, Adobe has opened two jobs in the background, but i can't open any documents via the program. I can open the documents via a browser, however, I have a lot of PDF's that are saved in another program, and i can't open those documents through a browser, they need to have the program indstalled. 

I have tried uninstalling the program and installed the newest version. I have tried repairing the program. Nothing works. I have another computer that runs all of the same programs and versions, and on that computer adobe works with no issues. 

Sometimes when restart the computer, I can open a document, but then it sort of crashes again, and i can't open anything.  

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi @Majken27857585ul90 

 

Sorry to hear about the trouble caused.

Looking at the description given above, it seems like whenever you are trying to open the PDF within Acrobat Reader, the program starts at the background. However, it doesn't seem to be opening the PDF file. Is that right?

Try these steps and see if that helps:

1- Open Task manager> select the Acrobat processes running in the background and end task.

2- Once done, try opening the Acrobat Reader first and then open the PDF file.

Did it make any changes?

 

3- If not, then run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here: 

https://get.adobe.com/reader/enterprise/ 

 

Let us know the result.

 

Thanks.

Akanchha 

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New Here ,
Jan 10, 2023 Jan 10, 2023

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I have tried closing everything down in the task manager, that doesn't help, I still can't open the program. 

Earlier today i tried uninstalling, and installing again. It worked for a couple of hours and then I couldn't open it again. 

I just tried cleaning and downlading via the links you provided, and it worked for a minut so I could open the program, but when I closed it down, to make sure it would work regularly nothing happened again.

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