Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
4

Adobe Reader unable to read images (PNG and JPEG)

New Here ,
Aug 22, 2023 Aug 22, 2023

Recently, it seems that my Adobe Reader just auto updated and now I am unable to drag images on to the PDF to add them to the file. Was there a new update that made this bugged? I usually use PNGs but now I get a message that says, "Adobe Acrobat Reader could not open 'FileName.png' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." I went back to old PDF files with the same images I have added previously (the images still exist on the file) and tried re-adding them to the PDF, but I get the same error. Any info or help will be much appreciated!

TOPICS
Edit and convert PDFs , PDF
2.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 22, 2023 Aug 22, 2023

You must use Adobe Acrobat for this.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 22, 2023 Aug 22, 2023

Adobe Reader has never been able to "translate" a PNG (or JPG, or TIF) into a PDF. 

 

However, the problem is not so much you as Adobe keeps changing its products' names. Adobe Reader has also been called Acrobat Reader. Acrobat Pro has also been called Acrobat DC, or Adobe DC.  

 

Regardless of the name, all ~ Reader can do is open PDFs and can also let you fill out a form and have some editing capabilities as well. But it cannot do any conversion of a file to a PDF.

 

I'm not sure what program you did have that was making this conversion, but it was not Reader. It would have had to have been one of the paid versions of Acrobat.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2023 Aug 22, 2023
LATEST

Thank you for your reply! It's really odd, I have always opened my PDFs as they were and was always able to add an image up until the update. The change in the UI (the "Bookmarks" used be on the left side and now are on the right) has also got me confused at first as well. I am looking through my system to see if I have any other Adobe Acrobat style software, but this is the only one I have. It was the free one I downloaded a while ago (more than three years ago). Currently it is just labeled as Acrobat and the only change that I notice is when it updated. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines